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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways had a strong odor! When checking in, there was no-one at the desk. When someone did come, they said, "Can you see that bell?" The hotel had no blankets so we had to use the coverlet and towels. There were no extra of those either. Staff was extremely rude!!
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Bedbugs are horrible. Had to leave at 2am with my 13 ye old and drive 3 hours home. Came to Atl for braves game. Do not stay here…
Business response:
Stephen, thank you for being a guest in our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Rough Going to the Atlanta Braves baseball game and made reservations because it’s within walking distance. That’s all that this horse has going for it. I prepaid for 2 rooms. Which neither were available when we arrived. I reserved a king suite, I had to accept a queen bed with no pullout for my family of 3. The double suite was finally made available for the family joining us. In the room was dirty- sticky floors, nasty towels, and a broken chair.
Business response:
Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Dont waste your money. Bug infested hotel. Worst hotel ever i have stayed at cheaper hotel that were cleaner the first looked as it it was partially cleaned, the hall way on the 2nd floor had an unpleasant smell (i wasnt going to complain as we had checked in later around 9 and just travaled several hours with 4 young children and we needed a place to rest before our next stretch of our trip) The stove was tore apart (the heater elements were taken out and setting in the sink not sure if it was an issue with the stove or if ... read more
Business response:
Joshua, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. On a positive note, we are happy to know you liked our cordial asso... read more
Hotel smelled bad from the moment we entered. Hallways stunk but luckily the room wasn’t terrible. The building is pretty old and beat up. Dated look. Upon arrival at check in time, rooms weren’t ready so we had to leave our stuff in the car and wait a few hours. We were kept awake by the guest in the room above us all night. Rough visit. Won’t be going back.
Business response:
Thank you for sharing your feedback. We were disappointed to learn that your room was not ready upon your arrival, and we want to offer our apologies for the delay. In high occupancy times, slight delays can occur, and we want to extend our gratefulness for your patience with this inconvenience. Also, your concern regarding the cleanliness will be shared with our housekeeping team so that corrective measures can be taken. We would welcome an opportunity to restore a more favorable impression the next time you are in the area... read more
Hotels.com basically dropped the ball on my famil! This wasn’t so much about the hotel as I am extremely pissed with Hotels.com about what happened with our reservation! After reserving my room two weeks in advance I show up and find out the hotel never received payment from Hotels.com. After two hours of trying to work it out and it being around 1am all I wanted was a refund! Hotels.com almost Tried to tell me they were going to give me a refund! I lost my ever living mind!!! After fighting with the lady on the line finally... read more
Business response:
Mike, thank you for your review. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
I liked the fact that it was near Truist Park which was the reason that we were there. There wasn't a shuttle which was somewhat of a downer but we were still within walking distance. The area wasn't bad, but it was extremely noisy inside our entire time there.
Business response:
Thank you for taking the time to review our hotel. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. On a positive note, we are happy our location worked well for you. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
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Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.