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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Listed breakfast as provided. It was, Oatmeal. That is it. Oatmeal. Instant Oatmeal. No fruit, no juice. Did have some muffins of some type. I can send a picture if you would like.
Business response:
Dear John, thank you for choosing our hotel and taking the time to write a review. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Si... read more
It put a literal meaning to roach motel 😕
Business response:
Dear Don, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.... read more
Not much at all!
Business response:
Dear Lorie, thank you for being our guest. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your case. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Their were roaches all in our room. We killed at least 14 and then found bugs in the bed. We went to the lobby to be told their were no other rooms available. Had to drive home (3 hours away) at 10:00 at night with 2 kids. Absolutely horrible! DO NOT STAY HERE
Business response:
Dear Brooke, we apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us your hotel of choice if you are in the area again.Si... read more
Didn’t get what we booked Did not get the rooms we booked. Had to call hotels.com because they also only had 1 room for me instead of 2. Bathroom doors wouldn’t close all the way and the pull out couch was very uncomfortable.
Business response:
Dear David, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We also apologize for the discomfort of the couch and the temporary issue with the bathroom doors. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
The bathtub was dirty and the AC in the room wasn’t working.
Business response:
Dear Tim, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
A general updating is needed.
Business response:
Dear Patricia, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating any plans for future renovations. Until then, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.