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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were ok. The hallway and the room was so dirty and smells very bad. The carpet is also dirty and tried to spray my own perfume in the room but didn't help. It is the worst hotel experience I ever had. If you have a respiratory issues, am sure you will not survive staying in that place. I don't recommend staying here I would rather prefer sleeping inside my small car.
Business response:
Dear Dessalegn, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
I don’t know what is going on at this place but I do NOT suggest taking a family there. The clientele is sketchy and there is constantly all sorts of random people wandering all around the parking lot even late at night. Additionally while by the pool, some random man shows up wearing sunglasses and just lays on a lounger while my daughters were swimming. He appeared to be sleeping except every time they got out of the water, he sat up as though he was watching them. Due to his sunglasses I could not tell exactly where he wa... read more
Business response:
Dear Frank, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Well out room was supposed to have 2 beds and a pull out. The oyll out had a huge blood stain on it. We asked for another room. They said there wasnt one available and we were split into 2 rooms. After looking throufh the room more we found someones clothes still in the drawers, old dood on the freezer, and stuff in the nightstand. Needless to say i will not atay here ever again.
Business response:
Dear Kera, thank you for your review of our hotel. We are sorry to read your comments and apologize for any inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve... read more
Very dirty room. Found multiple bugs. Appliances rusted and old and some broken
Business response:
Dear Anthony, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have a... read more
The worst Horrible. Fire alarm I’m room went off at 415 am. Low battery apparently. Roaches in kitchen and bathroom
Business response:
Dear neil, thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. Also, we will address the issues concerning pests to our pest control vendors for a thorough cleaning. Thank you for your patience and for choosing us. We hope you will make the same choice the next time you visit. Sincerely, Hotel Management
Not Great. When I was checking in, the hotel receptionist had told me that my reservation was canceled and that the third party (Hotel. Com) canceled my reservation because of a no show/ no check in. As I was driving in, we called our hotel and told them we needed a late check in time since we were getting in very late. The front desk showed me that my card had been declined and the amount was completely different from what I got on the confirmation email. The card on file was a Mastercard with the amount of $132. The amount... read more
Business response:
Dear Sarah, thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, inquiries on reservations made through a third-party prepaid booking site must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Smelly The hotel smelled like marijuana. It smelled so strongly it woke us up in the middle of the night. There were no amenities. Nothing to make coffee or use the stove. We got towels, soap and 2 plastic cups. I expected more from an extended stay hotel. The lock on the bathroom was broken. The beds seemed old and worn out.
Business response:
Dear Trevor, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
換気扇 バスルームの換気扇動かず。部屋も臭い。キッチンあるも道具は揃っておらず。
Business response:
Dear Guest, we appreciate your review and thank you for your feedback. However, we hope you will accept our apologies for inconveniencing you with maintenance and housekeeping issues in your room. Also, our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We ha... read more
This is the 4th time in a year we have stayed here. We come from Indianapolis to watch some Braves baseball. Our previous experiences were not this bad. Another couple joined us this trip so when we checked in, we asked if we could get in the same floor. We were told yes and that they would upgrade our room for free as well due to not having the type of room we reserved available on that floor. The room we received was 1/2 the size of the room we reserfef
Business response:
Dear Darrin, thank you for reviewing your stay. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.