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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in at 7pm. At 1am someone came into my room with a key. the front desk said i was not in the system as a registered guest. They said the reservation was cancelled and I was not checked in. I will never stay here again.
Business response:
Dear Rebecca, Thank you for being our guest. We are sorry for your experience. Please allow us to review the matter so that this kind of service is never repeated. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance. Sincerely,Hotel Management
Horrible place and costumer service
Business response:
Dear Lester, We appreciate you choosing us and leaving your comments. Please accept our apologies for the service issues and frustration you experienced. We have spoken with the concerned associate and taken steps to ensure this is not repeated. Thank you for being so patient in this matter. Please revisit the next time your travels bring you our way.Sincerely,Hotel Management
Rude front desk and entire hotel smelled like cigarette smoke.
Business response:
Dear Dominique, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Horrible el Trato
Business response:
Dear Raquel, Thank you for your comments about your recent stay. We are disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodation that you should have experienced on this visit.Sincerely,Hotel Management
Ghetto and dirty Dog poop in the middle of the hallway..TWICE.. No clean towels… they will not have tour room cleaned unless you stay there for at least a week.. Tub doesn’t drain properly which keeps it NASTY…. They kept closing down the laundry so you can’t wash your clothes… it’s absolutely terrible …. The one across the street is so much nicer..!!
Business response:
Dear Guest, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our housekeeping team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management
DON’T STAY HERE The dirtiest/ worst place I have ever stayed. Dog poop in the hall. Hair in the bedsheets. Broken furniture was the most tolerable part. Oppressive cigarette and marijuana smell.
Business response:
Dear Amanda, Thank you for your comments about your visit. We apologize for the housekeeping issues you encountered, which resulted in a disappointing experience. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we are sorry. Our housekeeping team is working hard to reiterate our daily checklists' importance to ensure this isn't repeated. Hopefully, you will give us another opportunity to provide a better experience on your next trip. Thank you. ... read more
Older facility with new paint. Location easy access. Great Mexican restaurant next door. Downside was very poor lighting and low wifi speed. 3-4 mps even with purchase of the increased speed options. Those were major downfalls.
Business response:
Dear Thomas, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.