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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just Awful If you enjoy having to yell over the counter for an employee to show up to the front desk because they have no bell and if you love the taste of stale cigarettes the moment you hit your room then this is the place for you. I and 2 other groups chose a refund based on the conditions. I did not know the other people. All 3 with very different rooms had the same complaint of very strong cigarette smell. My room personally smelled like someone was actively smoking next to me as I walked through. Another customer state... read more
Business response:
Dear Andrew, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Manag... read more
Smells awful when you walk in. Music blasting walking through the halls, people yelling, area felt unsafe. I would never stay there again.
Business response:
Mahdi, thank you for sharing your feedback. Please accept our apologies for the cleanliness and noise issues you encountered during your time here. We never intend to let down any of our guests, so we regret your inconvenience. We have addressed your concerns appropriately to ensure a much better guest experience. We appreciate your patience in these matters and hope you will consider giving us another chance so that we can make it up to you. Sincerely, Hotel Management
The property was not clean and no service
Business response:
Jason, thank you for evaluating your stay at our hotel. We apologize for the cleanliness and service issues you encountered during your visit with us. We will share your comments appropriately as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Get a hotel stay away. The check-in was pleasant, the staff was great and helpful also. However the whole hotel smells horrible. The old and dated furniture needs to be replaced. really not worth the money. Please remember this an extended stay establishment. so all walks of life is in there. Oh no, never again!
Business response:
Parrish, thank you for evaluating your stay at our hotel. While you liked our check-in service and courteous associates, we apologize for the maintenance issues you encountered during your visit with us. We will share your comments appropriately as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Somehow my reservation was lost and the hotel did absolutely nothing. They didnt seem to care at all. Even after it was confirmed i had booked a room they just shrugged.
Business response:
Robert, thank you for posting a review of your recent visit. We are genuinely sorry about the issues you experienced with your reservation, and even more so, we did not appropriately correct the situation. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry we were unable to accommodate you. We will address this appropriately to be more consistent in our service delivery. Thank you again for your feedback; we would love to make it up to you in the future. Sincerely, Hotel Management
When I arrived I found out they did NOT have a room! despite me having a reservation! no one apologized! it was horrible: I had 2 small children and after the lady behind the counter (she never told me her name) called 5 hotels, we were placed in a hotel that was quite scary: room smelled of smoke - holes in bathroom door likely from someone punching them, no metal supports on the sofabed - no dishes or cutlery in kitchen - no trash collection, our room wasn't cleaned daily
Business response:
Laura, thank you for taking the time to write a review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured that we will take appropriate action where necessary, and we are very grateful for your feedback. We would love to make it up to you and your family and hope you will consider a return visit. Sincerely, Hotel Management
Property was not well maintained, we had difficulty checking in and were almost charged twice, pullout mattress was filthy, and breakfast was just add water grits and packaged muffins. Do not recommend.
Business response:
Jeanne, thank you for taking the time to share your feedback. We regret the inconvenience you experienced during check-in and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
As soon as we got to the room and turned on the lights we seen multiple cockroaches and bugs come from under the couch and the light on the nightstand. The smell was hard to take as well. The woman at the front desk was never present so we always had to wait for her but she was quick to refund me for the night without any issues. We did not end up staying.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.