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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is only thing good. Completely horrible in every other aspect. Will never stay at that brand again and will ensure I recommend anywhere but that brand.
Business response:
Dear Lawrence, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry for failing you. We hope you will give us another chance so we can deliver the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
No breakfast I booked a one night stay for my family to stay while driving home from vacation. I chose this hotel because of the advertised grab and go breakfast and because it had rooms that slept 6. Check in was fine. When we got to the room there was no bedding for the sofa sleeper even though the reservation was for 6 people. I had to go down to request bedding. I was given 2 flat sheets (no fitted), a blanket, and no pillows. The sofa sleeper was barely functional and in pretty bad shape with a lot of stains. The other ... read more
Business response:
Dear Amy, Thank you for reviewing your recent experience with our hotel. We are sorry we failed to meet your expectations regarding our sofa sleeper and complimentary grab-and-go breakfast. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future oc... read more
Hotel areas and rooms were dirty. They were understaffed and overbooked.
Business response:
Dear Elaine, Please accept our apologies for the issue with cleanliness during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
Didnt get the right room . When i asked about it ,was told they had to change my room. (There waa 6 of us). The room they gave me only has 1 bed. Manager did find another room .(group slipt) was told that it waa a computer glitch that thet me reserve my original suite. Hotel smells of pot, in 1 room the window was open, in the other room pullout bed was disgusting, heater didn't work there waa no trashcan. When I said something about rooms was given excuses. Will not stay there again.
Business response:
Dear Dawn, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn about the issues you experienced during your stay. We can imagine how frustrating it can be for you to go through all the effort to get the right room and still encounter other issues. Please accept our sincere apologies, and thank you for your patience. Your comments have helped us identify areas where we may need additional attention, and we will take the necessary action needed. Hope you will consider... read more
Terrible hotel. Not good for a family stay. Walked in to the dated lobby and didn’t have a good feeling. The lady at the front desk was very helpful. Got checked in and went to our room. It was filthy an hadn’t been cleaned. Went back to the front desk and asked for another room. There was also a smell in the hallways and in the room that really bothered my wife. Got to our new room and it smelled like someone smoked in it. The open window was a bit of a giveaway. The pull out sofa was discussing. Had stains and burn marks a... read more
Business response:
Dear Robert, Thank you for choosing us. Our staff's top priority is to provide a clean and healthy environment for our guests, and we are sorry that this did not happen during your stay. We are concerned about your experience and have immediately brought this to the attention of our housekeeping team, as this is an essential priority. Although what you encounter is not typical, we have room to improve, and you have our assurance that we will address this as soon as possible. We truly hope you will consider allowing us to mak... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.