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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash was collected and left in the hallway for HOURS. Smelled horrible.
Business response:
Dear Shayla, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
So the staff were so wonderful and accommodating. They did the best they could based on resources available. That being said, the people who supply the hotel chain its things should do better. We couldnt even get a spare pillow. Because none were available. It would also be nice if coffee makers were in the rooms. Over all....would stay again if needed for how we did, which was just a place to rest during travels to a game
Business response:
Dear Sara, Thank you for choosing our hotel for your recent accommodation in Atlanta. We are pleased to learn that you loved the hospitable service you received from our team; however, we apologize for the concerns that kept you from having an outstanding stay. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will ... read more
Dirty
Business response:
Dear Melad, We apologize for the issues you experienced during your recent stay with us. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team and will follow up to determine how we can enhance our service to our guests. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
This property is nasty!! It smells! They barely clean the hallways. No upkeep. The bathrooms are insanely disgusting!! I was shocked I stayed here but I was desperate. DO NOT STAY HERE!!!
Business response:
Dear Warde, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
Did not like anything. When I originally showed up I found out that the hotel, canceled my room and gave it to someone else with no notifications. Then proceeds to tell me to leave when I had a reservation books since July. The hotel also made me pay the same price as a 2 bed room and not a 1 bed room when they downgraded us for no reason.
Business response:
Dear Dallas, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,... read more
I had to check out a day early and when I spoke to Todd as I was checking out I requested a refund for the night I did not use, he told me to request it through Orbitz. Orbitz was going to process the refund but when they called Todd he refused to allow them to, and said there won’t be a refund. This was after he told me I could go through Orbitz for the refund and I checked out.
Room not available for 2 hours after check in… Great rooms…we arrived at 4pm…check in was 3pm …told room wasn’t ready and it would lake at least 40 minutes….we were in room by 5 pm….it was suggested we could go get supper or wait in car! Very frustrating we had been on road for 9 1/2 hours and just wanted to get in our room. I did feel for front desk person and cleaning lady BUT would have been nice to have a discount or free room or something for our trouble!
Business response:
Dear Brenda, thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting for 2 hours until your room was made available to you. We appreciate your feedback and will use it to help us better our guest services. We look forward to your next visit so we can make it outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 2,052 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.