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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasnt ready at 430 pm. Checked in after 530, no utensils in room Roaches in room.. Phone did not work. Fire alarm from 630am to 7am Had exterminator come at 945 am... To spray for roaches
Business response:
Robert, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
poor
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
WORST PLACE IVE EVER STAYED IN 25 YEARS STAY WAS COMPLETELY HORRIBLE !!! DONT CARE TO RELIVE IT BY TALKING ABOUT IT !!!
Business response:
Derrick, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Worn and shabby property. Unaccountably cancelled one of my room reservations.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
This property was disgusting. The carpet was sticky. I kept my shoes on the whole time. The room smelled like Subway. Thank God I was only there to crash for one night before moving on.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Place is a joke! Disappointing to say the least. Extremely over priced for the condition of the hotel. Exterior of the building is no shangri-la, but it is 10x nicer on the exterior than the interior. Extremely strong odor of weed throughout entire property. Rooms are run down and outdated. Evidently these folks believe a full size bed is the same as a queen size bed. A/C would barely run, TV remote didnt work, bed felt like a plywood box, room smelled awful, no coffee maker, no hair dryer, pretty sure there are long term re... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
When I went to the original room assigned to me, there was a man in the bed, moaning. As a woman travelling alone, this was very frightening and disturbing.
Business response:
We apologize for the disappointing experience and the issue outlined. We will address your concerns with our team to ensure this is not repeated and to make sure better guest experiences going forward. We regret the inconvenience caused and appreciate your patience. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Don’t stay here
Business response:
Marlene, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.