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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lees than average
Business response:
Fatima, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Incredibly difficult to find as there are three Extended Stay hotels within a few miles of one another. It was extremely confusing the room was less than basic. Would not recommend and will not stay at this chain again.
Business response:
Evan, thank you for choosing to stay with us. We are sorry for not meeting your expectations with our accommodations. We appreciate your feedback and hope to welcome you back to provide you with a much better experience. Sincerely, Hotel Management
Concerned Bitten by bedbugs and i was moved to another room. So i I didn't get quality sleep do to worry. Management told me someone would contact me and no one has yet!
Business response:
Tiffany, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
In desperate need of updating! The front desk employees were great and very helpful. Our room was in desperate need of new furniture. It was all chipped and the drawers didn’t fit straight into the units. The kitchen was so old and I inviting. Grease in the vents of the hood fan due to age. The color of paint in the room was not eye pleasing. It looked like something from the 60s and 70s, very dated but clean.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Didnt have to good of a experience
Business response:
Dylan, we were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room wasnt ready at 430 pm. Checked in after 530, no utensils in room Roaches in room.. Phone did not work. Fire alarm from 630am to 7am Had exterminator come at 945 am... To spray for roaches
Business response:
Robert, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
poor
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 2,052 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.