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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was overbooked The front desk manger would not even bother to call to find out if nearby hotels were available. I've had this happen before and the front desk has always been helpful.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We value your feedback and truly hope you will offer us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
The other guest seemed friendly... But there was no security
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Rude staff in the morning Very rude lady in the morning at the front desk a semi rude manager at night kept telling me how I should book for a week how I was throwing money away but never sent the email that he said I should take the survey to get a discount and I said I'll take them after the stay but I'm assuming he wanted one then well I'm not going to take a survey on something that I haven't completed yet but now that I'm at the end of my stay I wouldn't recommend this place
Business response:
Jartod, thank you for choosing us and for reviewing your stay. We apologize for the unprofessional behavior of our staff. Please be assured we will review your feedback with our team and ensure we are consistent in our service delivery going forward. We hope you will reconsider staying with us and allow us the opportunity to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Better service needed I decided to cut my stay short after the smell of weed was not eliminated from the hallways and the night desk guy was not very helpful, so made a two week stay an one week stay. When it came time to check out, things were handled a little rudely by the day manager, who apparently didn’t know anything about the situation. On the plus side, bed was really comfy and I got good parking each night, plus for being so close to the highway, it was quiet. I know it’s a budget motel, but good service costs nothi... read more
Business response:
Martina, thank you for your review. We are sorry for the smoke smell you experienced and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We also apologize you did not experience the best of our staff. We have asked our team to ensure we are consistent with our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Edgar, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
At first it seemed nice. Then there were roaches everywhere in the bathroom and even some in the room. When we left we let the desk know and they very rudely said they had an exterminator coming. Which probably isn’t true considering the other reviews say they have bugs as well.
Business response:
Thank you for reviewing our hotel. We are sorry for the insects you found during your visit and regret the disappointment it caused. Your feedback has discussed with our pest control service provider to address the problem you outlined. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.