Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Victoria, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although our aim is to provide excellent service, we apologize for the behavior of our front office associates. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. We understand your disappointment with breakfast and certain amenities not being available and are sorry for the inconvenience caused to you. Please know that we have posted this information on the hotel website, so our guests can be aware while making reserva... read more

Business response:

Sally, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Ebonie, we are very sorry for your disappointing stay. Our focus is on the comfort and satisfaction of our guests, and we apologize for any problems that inconvenienced you. Wehave escalated your feedback to our Management Team for immediate attention. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the issues you had with our staff. We have shared your comments with them to be more diligent going forward. We are also sorry for the problems you faced with the HVAC unit in your room. We would have loved the opportunity to resolve this issue while you were here. We hope to have you back with us again. Sincerely, Hotel Management 

Business response:

Jazmin, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Ronald, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management