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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk was missing for 30 minutes and after booking a room online was told they didn’t have any available so had to upgrade room for more money.
Business response:
Dear Syndey, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced with your reservation during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
I have to search for the front desk person to be able to check in. Sparking microwave fire potential.very dirty all over. No housekeeping and charges to get trash out of the room. Clogged plumbing. Fire in hotel and being disabled unable to get out and trying to reach front desk for help out during the fire no response to their emergency number. Phone and tv don't work most of the time. No breakfast served as being advertised. The ad for the hotel is opposite to what you get.
Business response:
Dear Salwa, We sincerely apologize for the negative experience you encountered during your stay. Your concerns are deeply concerning and not reflective of our usual standards. We are actively addressing the issues raised, from check-in processes to maintenance and safety protocols. Our team is working diligently to rectify the sparking microwave and plumbing issues. We are reviewing our emergency response procedures and communication systems to ensure swift action during any emergencies. We also apologize for any confusion r... read more
Shower didn’t work and the whole place smelled like a crack house , when I tried to get my shower fixed,a different room with a working shower or my money back , I was told that would have to wait til the next day for the manager in which I wouldn’t be there by then so it was not helpful at all. I drive way to far to not have a working shower , I just want my money back
Business response:
Dear Marc, Thank you for staying with us and sharing your experience. Please accept our sincere apologies for the difficulties in your room and for not providing the attentive service we strive to provide every guest. Rest assured that these issues will be addressed with our associates and will not be repeated. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide every guest.Sincerely,Hotel Management
Dirty and terrible staff
Business response:
Dear Lisa, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping and service issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite and excellent customer service; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you... read more
Horrible experience Checked in at 930. Had to wait about 15 to 30 minutes before a lady came to the front desk. After coming off the rode I just to take a shower and go to sleep. After I took a shower and jump in bed noise and smoke almost made me sick to my stomach. I left the hotel and went to the Sheraton on Cobb parkway.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting all your expectations. On behalf of our entire team, please accept our apologies for your issues with the bed. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Also, we regret the unavailable front desk team at the mentioned time, and we will discuss this so this lapse is not repeated. Thank you again for sharing your observations, and we hope you give us another opportunity... read more
Dirty This place is terrible. Do not stay here.
Business response:
Dear Nikki, Thank you for staying with us and taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We can do better, and we hope you will allow us to prove that to you in the future.Sincerely,Hotel Management
Not safe area, dirty rooms Not safe area. Room smelled bad and was clearly being used. 2nd room they gave me also smelled. I asked for a refund. A woman saw me leaving the first room and told me the area was really damgerous and I should try to find a different area to stay in.
Business response:
Dear Anya, Thank you for choosing us and posting your valuable feedback. We take the safety and security of our guests seriously and work closely with the local police department to ensure this for every guest. Further, we follow strict standards regarding the cleanliness of our suites. Therefore, we will address this with our team to uphold our high standards and prevent future occurrences. We appreciate your observations as we continuously strive to enhance our guest satisfaction. We hope you will consider revisiting us wh... read more
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,474 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.