Extended Stay America - Austin - Northwest - Lakeline Mall

Kimberley Sims 

on Expedia

8 years ago

Extraordinary customer service of both Shawna & Co Was very nice & well worth it. I would definitely choose this location again. Hopefully Shawna will be there as well. Thank you Shawna 4 being extremely nice & very helpful. Hopefully see you again. 

Adrian 

on Expedia

8 years ago

Great facility. I'm only writing more because the website literally insists. 

H 

on Expedia

8 years ago

Non smoking rooms smelled like smoke, we had ants in the kitchen area and there were stains on the bed. Not a horrible place to stay, just needs to be kept up more. 

Anonymous 

on Expedia

8 years ago

Could use a bit more cleaning of the rooms 

Bret 

on Expedia

8 years ago

Found that it had a nice kitchen to use, but had no utencils of any type. Big refrigerator for our food and drinks. Christopher at the front desk was nice and very helpful. He made the stay that much nicer. 

Anonymous 

on Expedia

8 years ago

Great for the price When we arrived the floors in the kitchen and bathroom were sticky and the staff sent someone to clean for us. We left at 4:30 for a wedding rehearsal returned at 2am and our door was left opened by the door guard lock being shut in the door. But, when I reported it to staff they refunded a portion of our money, luckily nothing had seemed to be stolen. The bridal party got dressed at the room and the maid was not able to come in and clean. So that night when we returned the lady at the desk was very polit... read more

Michelle lee 

on Expedia

8 years ago

Stay was ok jus had.a bug issue when I got to the room had to kill 2 bugs and saw a dead one 

Lucero 

on Expedia

9 years ago

Change is good :) Our hotel room was given away even though we had prepaid. Hotels.com was quick to get us another hotel that turned out to be better than the one we had. Most hotels were booked so we were ok with the change. Staff was friendly and helpful. Check in and out was quick. Beds were comfy and room was clean. I would consider staying here again.