Extended Stay America - Austin - Northwest - Research Park

Megan 

on Expedia

8 years ago

Disorganized but Ok Arrived at 5 p.m. and were told our room would be ready I half an hour. Showed back up at 6 and were told it would be another hour and there was nothing they could do for us because we booked through a 3rd party (hotels.com). Finally got into a room and everything was fine except we were missing all of the linens for the bathroom and had to go get them ourselves because no one answered the phone. 

Anonymous 

on Expedia

8 years ago

The original room they gave me already had guests, so they had to assign me another room. That other room had an aroma that permeated the entryway for the entire week (a previous guest's cooking?); the refrigerator was missing a foot, so the unit needs to be tilted back to fully open the door and access the contents. 

Henry 

on Expedia

8 years ago

Super dirty, toilet doesn't work, a disaster, bugs inside of the room 

Rosa 

on Expedia

8 years ago

They only had one room available, the clerk indicates there was a level 3 maintenance note on the room and that the bed was broken. She called the manager would indicated they would give me 30% off the cost, I told them I did not care about a discount, only a comfortable room for three nights. I went to look at the room at the clerk's suggestion and found the carpet dirty, the bed sitting a little sideways, the tub was dirty, and the room to the door had dirty smudge marks on it. When I returned to the front desk, there was ... read more

Hisham 

on Expedia

8 years ago

Bad experience 

Danielle 

on Expedia

8 years ago

Old and smelled bad The parking lot was diety and smelled of urine, the room was old and smelled of smoke but was supposed to be a non smoking room. The bathroom looked clean but smelled of urine. The bedding was not changed or offered to be changed the whole visit. I will not use them again. 

Patricia 

on Expedia

9 years ago

The area was ok because there's two malls close by and the bars near by, but!!!!! ... my finance got but by some kind of bug the last night we were there. He woke up with 3 pokes in his body. They said they didn't have housekeeping so they never came to change the sheets. For the towels we had to go drop off the dirty ones and pick up new ones at the front desk. And they told us complimentary breakfast in the morning. Breakfast for the 3 days we were there was instant oatmeal just to put hot water in them, breakfast fruit ba... read more