Extended Stay America - Austin - Northwest - Research Park

Anonymous 

on Expedia

8 years ago

Not worth it Check in took a while because the employee walked away when I said I was there to check in & the other employee there was new & didn't do check ins. So I had to wait for them to call in someone else. The room was full of bugs. The first night there I killed 3 roaches that were on the AC unit & a spider on the pillow. Ants were all over the room the whole time I was there. They were on the night stands & in the bed. Most nights I slept on the sofa because of the bugs. The curtains did not close all the way which ... read more

Anonymous 

on Expedia

8 years ago

Very rude and Bad Customer service My husband is a Diabetic and wanted to use the restroom once we reached from Houston after the long journey... the front desk was very rude to him and said it was not their problem if he has diabetes ....moreover when we called to cancel the reservation we were told it cannot be done ....we looked around some other near by hotels but it was late like 11.30 pm ...we could not find any place to stay unfortunately we had no choice and had to stay here . The main door of the room was broken we ... read more

Anonymous 

on Expedia

8 years ago

Terrible Terrible, is supposed to be non-smoking but hallways reaked of smoke. Floors were dirty, sheets did not appear to have been washed. The last night there were bugs on the wall and in the sinks. 

Anonymous 

on Expedia

8 years ago

By far one of the worst hotels I've stayed in. 

alex 

on Expedia

8 years ago

Breakfast and dirty environment Never see breakfast served like this way, frankly, this is simplest breakfast in the earth, in past years, I staysed hundreds of hotel, terrible experiences , will never book this brand hotel. 

Rosslyn 

on Expedia

8 years ago

A total nightmare Even though I confirmed and paid for my room, ehen I got there they told me I didn't have a reservation. Then the clerk asked if my name was xxxxx I said yes. If I didn't have a reservation how do you have my name? He then told me his manager told him to give away my room. I spoke with her. She said bottom line we are full what do you want me to do? Throw them out of their room. I booked for two nights, she ended up paying for one night at another location. I was told I would get exactly what I paid for, ne... read more

Michelle 

on Expedia

8 years ago

Just plain horrible Dirty sheets in a "freshly cleaned" room is UNSAT. Smoking in this hotel, despite being "smoke-free". Mold on the shower curtain and throughout the grout. We stayed about 25 min, then left. It was dreadful. 

Anonymous 

on Expedia

8 years ago

Hopefully, Exteded Stays are all not like this !!! Would like my money back! Took forever to get checked in. No luggage carts available. Smashed food on hallway floors & some stairways dark & trashy. Elevator made loud clunk whenever used - call out the tech! Room smelled of cigarette smoke (suppose to be non- smoking). Shower curtain 2 feet of dark green mold towards tub. When checking to see if I dropped hairbrush under bed, condom rappers and trash were at bedskirt. Sheets were washed but had old stains on them. I could g... read more