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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room Not Fit for Use The following were wrong with the room they gave me. Of course I discovered it after we've settled in the room. They offered to move us. Bathroom door does not close. Carpet in front of AC wet due to condensation Kitchen light does not work. Light cover is about to fall Missing smoke detector in kitchen I notified the receptionist when I checked out, so they don't lease it again before getting fixed.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
BED BUGS NO TELEVISION/PHONES AFTER SURGE On a week long trip including 6 hotel stays; staying at Extended Stay America -- NW -- Research Park was by FAR the most unkempt, dirtiest hotel stay of any of the other 5 hotels, in which I stayed over. At 2:30 in the morning; I am feeling pain on my face and arms. I shot up out of the bed and looked in the mirror to find bite marks on me. I turned on the lights around the bed to find BED BUGS on the pillow my head was resting on. I spent until 3:30 a.m. killing the hotels bed bugs.... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Never staying here again We arrived at the hotel to find no one at the reception desk. Once we finally got checked in we proceeded to our room to find it was a complete mess and wasn't cleaned at all from the last occupants. We went back to the front desk and got booked into a different room. Our new room was still poorly kept. Overall was not satisfied with this hotel at all. Upon checkout, once again their was no one at the front desk. Elevators were dirty and had trash on the ground. At any given time of day you can find ... read more
Business response:
Kevin, We sincerely apologize for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Nice hotel, horrible experience I booked online knowing I would get there late at night (11:30pm). My credit card payment had went through.. I had a work meeting the following day, so i expected to check in and get some rest. WRONG. The hotel's server was down, which meant they had no way to pull up any reservations online. The receptionist was very rude, and unprofessional, she was wearing a shower cap!!!!! I got on the phone with Expedia and they tried to negotiate a way to get me a room for the night, but the receptionist... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Never get the room clean, my room was taken for some one,other person was complaining in the reception desk about the same problem , trash on the halls .
Business response:
Rosa, please accept my sincere apologies for the cleanliness issues you encountered while you were here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, General Manager
I'll never come back again! Does not worth the money at all.
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Room was covered in a sticky substance resembling syrup. It was on the counters in the kitchen area, the dining table and in the vanity area of the restroom. The shower had mold in the grout between some of the tiles and the refrigerator had a spilled drink pooled in the very bottom of the unit under the crisper drawers. I will never visit this hotel again.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. I will address this matter with our housekeeping team immediately to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Bad experience Not a good place for 70-80 bucks. I have stayed at better hotels for 50ish bucks
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Look for something else except this. - the hotel was worse in condition, full of smell. - No breakfast was provided and when I asked they said supplier did not come. I stayed for 5 days without breakfast. I ask for some complimentary instead of breakfast but they did not give anything. - No security, People was smoking next to the 'No Smoking' board. - Only good thing I found staff was providing quilts, pillows, and sheets without hesitation.
Business response:
Tapan, thank you for your stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.