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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just a hotel for 1 night We came down for a family event and this was the only hotel available because of Fema issues. We check in and the lady was very nice. When we got in our room the lights had bugs in there and not light in the bathroom. The front desk did not have another light or another room. So my 90 year old grandma had to take a shower in the dark. The only light is my phone light, not very safe. Overall not very clean and we will not stay again.
Business response:
Robin, we cannot apologize enough for your experience when staying at our hotel. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
I really didn't like it Blanket dirty with blood, the room stinking cigarrettes, for $183 I was expecting a better place.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Disgusting place!!! Our experience at this hotel was beyond awful! Upon arrival we noticed how dingy and dirty the lobby area was. The receptionist was not friendly. Once we were in our room we were greeted with a bathroom with a leaking ceiling, broken light fixture, and soaking wet floor. We returned to the desk and were moved to a new room. We opened that door to find leftover food and containers all over the kitchen and a messed up bed. We returned to the desk and were told our options were to cancel our stay or wait whi... read more
Business response:
John, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Bad odor, restroom shower super bad, i will not recommend this hotel to enyone.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We deeply regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Forgotten purpose & boldly moldy I should first start with positive statements regarding how very dog friendly this facility is. The staff was very friendly and positive considering they didnt have the equipment or supplies to full fill this hotels functions. It was clear that every one that I interacted with wished to meet my requests. This is all the positives. I was grossed out by obvious existence of mold in the shower. I was staying for a week hence wanting a place to enable me to not have to eat out every meal yet was ... read more
Business response:
Stella, we cannot apologize enough for your experience when staying at our hotel. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We are committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
It sucked. Non smoking room smelled like smoke. Light out in bathroom. Dozens of rats in the parking lot that night.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry that you had an unpleasant experience.We apologize that your non-smoking room had a smoke odor. Our housekeeping supervisor has been made aware of your concerns, and we will be addressing this with our entire cleaning staff. We are committed to providing a clean and fresh guest suite for every incoming guest, and we are sorry that this was not your experience. Additionally, we apologize for the maintenance issue in your room. Our goal is to get... read more
Not a happy camper A.c. unit in my room didn't work. Leaked water. The fridge would make these loud noises...sounded like someone was trying to barge into my room but it was the fridge. Hallways smelled and the trash cans had not been emptied in easily 3-4 days. Trash stunk so bad on all floors. I wouldn't stay there again, much less recommend it yo anyone.
Business response:
Jose, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.