Extended Stay America - Austin - Northwest - Research Park

rosa 

on Expedia

8 years ago

Never get the room clean, my room was taken for some one,other person was complaining in the reception desk about the same problem , trash on the halls . 

Kamran 

on Expedia

8 years ago

I'll never come back again! Does not worth the money at all. 

Anonymous 

on Expedia

8 years ago

Room was covered in a sticky substance resembling syrup. It was on the counters in the kitchen area, the dining table and in the vanity area of the restroom. The shower had mold in the grout between some of the tiles and the refrigerator had a spilled drink pooled in the very bottom of the unit under the crisper drawers. I will never visit this hotel again. 

Anonymous 

on Expedia

8 years ago

Bad experience Not a good place for 70-80 bucks. I have stayed at better hotels for 50ish bucks 

Tapan 

on Expedia

8 years ago

Look for something else except this. - the hotel was worse in condition, full of smell. - No breakfast was provided and when I asked they said supplier did not come. I stayed for 5 days without breakfast. I ask for some complimentary instead of breakfast but they did not give anything. - No security, People was smoking next to the 'No Smoking' board. - Only good thing I found staff was providing quilts, pillows, and sheets without hesitation. 

Amy 

on Expedia

8 years ago

Don't get fool, free breakfast is only 2 lots of coffee 

Anonymous 

on Expedia

8 years ago

Not a good experience. My shower had no shower curtain. I asked that they put one in. When I returned to the room, I had a shower curtain, but they removed all the towels?! Carpet was soaked in the bedroom from a leaky air conditioning unit. Blood stains on the comforter. Will not stay there again. 

Anonymous 

on Expedia

8 years ago

Not what we expected Weve stayed at this chain before and this was by far the worst experience we ever had. One we were almost attacked by big dogs at the hotel. And we were told we had to take showers before 11 because we would be without water until the morning. When on vacation noone wants to have to worry about not having water. 

Garret 

on Expedia

8 years ago

Hotel needs help! I will have to say, the staff was as effective and friendly as they could be. However, it appears as if the entire hotel is severely understaffed which resulted in a very non-ideal stay for us. Upon check-in, we were "accidentally" sent to a room that hadn't been cleaned, keep in mind we checked in at 1:00AM, so there was plenty of time for cleaning. Also, when were switched to a different room, there was still evidence of leftover "maintenance" that was still in the room (mirror taken off wall, smoke dete... read more