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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience
Old and smelled bad The parking lot was diety and smelled of urine, the room was old and smelled of smoke but was supposed to be a non smoking room. The bathroom looked clean but smelled of urine. The bedding was not changed or offered to be changed the whole visit. I will not use them again.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay was not a good stay with us. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to staff about keeping general areas clean as well as making sure all hallways and room do not have a strong odor to ensure your experience is not repeated. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you ... read more
The area was ok because there's two malls close by and the bars near by, but!!!!! ... my finance got but by some kind of bug the last night we were there. He woke up with 3 pokes in his body. They said they didn't have housekeeping so they never came to change the sheets. For the towels we had to go drop off the dirty ones and pick up new ones at the front desk. And they told us complimentary breakfast in the morning. Breakfast for the 3 days we were there was instant oatmeal just to put hot water in them, breakfast fruit ba... read more
Business response:
IThe staff and I read your comments about your stay with us. I am so disappointed that our front desk staff did not explain to you upon check in about our housekeeping policy. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to the staff to ensure your experience is not repeated. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Worst Experience This was the worst experience with this chain hotel. The room had no pots or dishes and when I tried to get them the girl was rude, told me someone would bring them up after they got done washing them. Funny because there's a room behind the front desk counter that was full of dishes and pots. By 2:30pm Im starving and I call down and she still telling me they washing dishes (I went to the lobby at 11am to inform them of this issue), so I had to go out and spend more money on food. So for my entire 3 day sta... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were not provided with a dish pack set upon request. As this hotel’s manager, I can assure you that I have spoken to my front desk staff to ensure your experience is not repeated. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Horrible!!!!! Will not stay here ever again...
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that you had a horrible stay with us. We would love to have another chance to provide you with a better experience the next time you're in town.
Smelled weird. On the first night my husband saw a man trying to break in to a parked car. When we tried calling front desk, we noticed the room phone wasn't working so we went downstairs to notify front desk. We stayed for 3 nights and couldn't get fresh towels unless we notified front desk, again had to go downstairs. If we wanted them to clean up room, same thing we had to go to front desk. Very inconvenient
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies that your experience was not to our company’s high standards. I met with the staff, and we will focus more on communicating our amenities and information to guests properly to prevent your experience from happening again. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
The price may tempt you but stay away! The room smelled. The towels were not clean and white. Hot water was lukewarm. Toilet was not clean and had urine all over it. The toilet also constantly flushed itself every 10 minutes and was not securely fastened to the floor. Exhaust fan in the bathroom was very noisy and no option to turn it off. Vanity had a stain on it and the faucet had cleaner residue all over it. I couldn't use the ironing board because it had stains all over it and was coming apart. The bed was lopsided and I... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your exp... read more
worse experience ever!!!! bad experience
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.