This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A total nightmare Even though I confirmed and paid for my room, ehen I got there they told me I didn't have a reservation. Then the clerk asked if my name was xxxxx I said yes. If I didn't have a reservation how do you have my name? He then told me his manager told him to give away my room. I spoke with her. She said bottom line we are full what do you want me to do? Throw them out of their room. I booked for two nights, she ended up paying for one night at another location. I was told I would get exactly what I paid for, ne... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Just plain horrible Dirty sheets in a "freshly cleaned" room is UNSAT. Smoking in this hotel, despite being "smoke-free". Mold on the shower curtain and throughout the grout. We stayed about 25 min, then left. It was dreadful.
Business response:
Michelle, please accept my apologies for your room not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We have shared your feedback with both the teams, and will use this as a training opportunity to improve our service delivery. We hope you will consider giving us an... read more
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, General Manager
Hopefully, Exteded Stays are all not like this !!! Would like my money back! Took forever to get checked in. No luggage carts available. Smashed food on hallway floors & some stairways dark & trashy. Elevator made loud clunk whenever used - call out the tech! Room smelled of cigarette smoke (suppose to be non- smoking). Shower curtain 2 feet of dark green mold towards tub. When checking to see if I dropped hairbrush under bed, condom rappers and trash were at bedskirt. Sheets were washed but had old stains on them. I could g... read more
Business response:
Thank you for choosing to stay at our hotel on your trip to our area. I am sorry we provided you with inferior service and inconvenienced you encountered while here. I have shared your concerns with my staff, and we are taking appropriate measures to ensure we delivery a clean and comfortable environment to all our guests. Thank you for taking the time to bring these to my attention. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
Business response:
It was disappointing to see your rating. Please accept our apologies as we never mean to dissatisfy any of our guests in any way, and we definitely failed in this attempt. We will be reviewing our guidelines to provide a better experience for our future guests. We appreciate your feedback and hope to serve you better in the future. Sincerely, General Manager
Very disappointed I arrived late, after midnight, and noticed the room had an odd smell normally I would request a new room but it was late and my family was tired. we stayed 5 days and as the days went on it seemed like we found something new and disappointing. the first night the hide a bed wasn't made. the second day the bathroom seemed to have an intermittent leak in the ceiling. the third day we found the microwave was broken. the last night while packing for an early flight I looked under the bed to find a disgusting m... read more
Business response:
Thank for your candid feedback. Although you liked our desk associates, I am sorry for the housekeeping issues you experienced in your room. This is not the type of service we are known for, so I regret the inconvenience caused. I have shared your comments with them to ensure changes are made immediately to solve these problems. We hope you will give us another opportunity to make it up to you on your future visit. Sincerely, General Manager
Horrible experience all around Hotel accommodations were not what was purchased on travelocity. Room smelt like wet dog and cigarettes. Light was broken in restroom, kitchen sink handle fell off. Toilet was not clean, carpet filthy. No alternate accommodations were offered. We were given a spray can for the restroom to attempt to mask the odor. When we called travelocity to voice our complaint and request some form of concession we were told that after asking the hotel staff they deemed our complaints not worthy of any type ... read more
Business response:
Thank you for your candid comments. We sincerely apologize for the housekeeping and service issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we are sorry. We are working with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Needs renovation, too dirty Smells like cigarettes, mold is growing in the bathroom, carpet and bedsheets were dirty
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. I am working with my housekeeping staff to make sure all procedures are being followed so these kind of issues are not repeated. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Over priced hotel Room was in awful condition- no light fixture in bathroom/ shower area just hanging wires. Shower curtain was moldy. There was also a moldy smell in hallways and heavy cigarette smoke odor in hallways. The A/C did not work in room, only in "living room", kitchenette area. The reason we didn't complain while there was because we had an event to attend and didn't have time, but regardless, these are things that should be addressed before guests enter room. It was wayyyy overpriced for the condition in which i... read more
Business response:
Ashley, we sincerely apologize for the maintenance issues in your room. We want to let you know we are already working to address the problems you mentioned. our review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving us another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.