Extended Stay America - Austin - Northwest - Research Park

Anonymous 

on Expedia

9 years ago

The rooms were quite dirty and the service is horrible. I do not like that they have no housekeeping 

Sarah 

on Expedia

9 years ago

I wouldn't stay again The man who check me in was very nice. That's about the only good thing about my stay. The bed was horrible I felt like the springs would come through any minute, the sheet was so old that it couldn't even stay on the bed. I don't know what was worse the bed or the smell of the room. I've stayed at other extended stays and none were this bad! 

Johnny-o 

on Expedia

9 years ago

Dirty and damaged! Will never go back!! Bed sheets dirty and damaged. Red marks on bed sheet: are those blood? Sinks have signs of water damage. Toilet clogged up after first use and unable to fix and use afterward. Worst America hotel that I have been to. Will never go back to extended stay from this terrible experience. 

David 

on Expedia

9 years ago

Terrible hotel outside of Austin Upon arrival, I had to wait 10+ minutes for a clerk to assist me. Once the clerk finally arrived, he informed me that he had no rooms. He said he canceled my booking, but I was still charged. Nightmare. Avoid this place. 

Megan 

on Expedia

9 years ago

Disorganized but Ok Arrived at 5 p.m. and were told our room would be ready I half an hour. Showed back up at 6 and were told it would be another hour and there was nothing they could do for us because we booked through a 3rd party (hotels.com). Finally got into a room and everything was fine except we were missing all of the linens for the bathroom and had to go get them ourselves because no one answered the phone. 

Anonymous 

on Expedia

9 years ago

The original room they gave me already had guests, so they had to assign me another room. That other room had an aroma that permeated the entryway for the entire week (a previous guest's cooking?); the refrigerator was missing a foot, so the unit needs to be tilted back to fully open the door and access the contents. 

Henry 

on Expedia

9 years ago

Super dirty, toilet doesn't work, a disaster, bugs inside of the room 

Rosa 

on Expedia

9 years ago

They only had one room available, the clerk indicates there was a level 3 maintenance note on the room and that the bed was broken. She called the manager would indicated they would give me 30% off the cost, I told them I did not care about a discount, only a comfortable room for three nights. I went to look at the room at the clerk's suggestion and found the carpet dirty, the bed sitting a little sideways, the tub was dirty, and the room to the door had dirty smudge marks on it. When I returned to the front desk, there was ... read more