Extended Stay America - Austin - Northwest - Research Park

TONYA 

on Expedia

9 years ago

Worst Experience This was the worst experience with this chain hotel. The room had no pots or dishes and when I tried to get them the girl was rude, told me someone would bring them up after they got done washing them. Funny because there's a room behind the front desk counter that was full of dishes and pots. By 2:30pm Im starving and I call down and she still telling me they washing dishes (I went to the lobby at 11am to inform them of this issue), so I had to go out and spend more money on food. So for my entire 3 day sta... read more

Mandy 

on Expedia

9 years ago

Horrible!!!!! Will not stay here ever again... 

Anonymous 

on Expedia

9 years ago

Smelled weird. On the first night my husband saw a man trying to break in to a parked car. When we tried calling front desk, we noticed the room phone wasn't working so we went downstairs to notify front desk. We stayed for 3 nights and couldn't get fresh towels unless we notified front desk, again had to go downstairs. If we wanted them to clean up room, same thing we had to go to front desk. Very inconvenient 

Dustin 

on Expedia

9 years ago

The price may tempt you but stay away! The room smelled. The towels were not clean and white. Hot water was lukewarm. Toilet was not clean and had urine all over it. The toilet also constantly flushed itself every 10 minutes and was not securely fastened to the floor. Exhaust fan in the bathroom was very noisy and no option to turn it off. Vanity had a stain on it and the faucet had cleaner residue all over it. I couldn't use the ironing board because it had stains all over it and was coming apart. The bed was lopsided and I... read more

lola 

on Expedia

9 years ago

worse experience ever!!!! bad experience 

Hayden 

on Expedia

9 years ago

Nice looking place, needs exterminator! There were bed bugs!!!!! 

Anonymous 

on Expedia

9 years ago

Terrible experience No change of towels the next day and no cleaning the room. Avoid! 

Anonymous 

on Expedia

9 years ago

Horrible!, Horrible! Horrible! Place needs a total overhaul - it was filthy! I was scheduled to stay 4 nights....when I arrived the lobby and hallway were in need of cleaning. The room smelled, there were used tissues on the floor, hair on and in the bed, carpet was not vacuumed and the furniture was old and unclean. I slept in my chair, fully clothed and did not even lie on the bed. I am not a snob, however this was probably the worst place I have stayed. The description and photos are NOTHING close to what I experienced. I... read more