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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Hotel Just Okay I wont stay here again. There were no little face towels to shower or wash my face with, there was no bar soap but they did have a little package of dish soap. I had to use the little small dish towel in the mini kitchen to take a shower and wash my face the first night. There were no numbers on the phone to call and ask for towels. I had to walk quite a ways to the desk to ask for the towels. Hotel was drab and needs updating. I would not recommend this hotel to anyone!
Business response:
Carol, we apologize for the difficulties you experienced during your stay and have discussed this with our housekeeping team to ensure the room is inspected thoroughly before allocating to the future guests. Since our rooms are designed for home-like living, our guests often bring their bath amenities and toiletries, and they are also available at our front desk on request. Your feedback for the condition of our property will be shared with appropriate individuals in our organization and our front desk team will be notified ... read more
During our stay the toilet clogged, we notify the front desk and the lady said she was going to send somebody to get it fix but it WAS NOT. We ended up unclugging toilet ourselves with a plunger. The last night in our stay we were moved to a different room upon our request. The hallways and elevator in the hotel look very dirty during our whole stay. We requested 2 pillows and could not be provided.
Business response:
Alfredo, please accept our apologies that our hotel did not live up to your expectations. Rest assured steps have been taken within the respective departments to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, Hotel Management
Short unpleasant stay at extended stay! Reserved a 2 room suite, and at check in was not available had had two rooms across hall with kids. Roaches, no trashcans in room, bedroom door broken and just leaning against wall, which I had to put in closet area so our 16 month would not hurt himself. Dirty rooms.
Business response:
Pedro, I apologize for the disappointing stay you had with us. We are extremely sorry to know you were not pleased with our room and the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Hotel completely unsanitary! Don’t stay there! I was travelling with my extended family which had children and a pregnant person. As we arrive at the hotel the rooms are completely dirty and has roaches. We ask to be moved rooms (note we had 2) and all of the 4 had the same situation and 1 of the rooms was clearly showing Its door had been broken in previously. That didn’t make us safe. We all left the hotel after working to find a clen room about 3 hours after we checked in. This was at 10-ish pm and both of our kids were ... read more
Business response:
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Not worth the money Barely gave shower amenities, there was NO breakfast, daily room cleaning was 10$ extra.Staff was EXTREMELY unfriendly and looked annoyed to be bothered to do their job (front desk staff, I didnt see a by other staff) The place reeked and there was garbage in the halls and roaches lurking because of it. Pretty sure its a few months from being a pay by the hour crack house. Don't waste your money here!
Business response:
Kolby, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to impress you on a future visit. Sincerely, Hotel Management
Not a relaxing, comfortable stay for me... I just couldn't get comfortable enough here to rest. It seemed to be clean, but the room and hotel was just too worn for me. There was a Band-Aid stuck to the floor near the elevator, and while I could have picked it up, that wasn't my job. In the 2+ days I tried to stay here, none of the housekeeping or hotel staff got rid of that Band-aid stuck to the floor. That Band-aid just kind of summed up the stay for me.
Business response:
Doug, we apologize for the issues you encountered while here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance teams for review and action. We regret and hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
This was our first stay at an Extended Stay hotel. I will never select another for future travels.
Business response:
Mac, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Dirty, smelly room. There were stains, open soap package, holes in the wall, burn marks in the bedding. Someone left a carpet cleaner plugged in inside the room. Very gross.
Business response:
Sara, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.