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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't get fool, free breakfast is only 2 lots of coffee
Business response:
Amy, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Not a good experience. My shower had no shower curtain. I asked that they put one in. When I returned to the room, I had a shower curtain, but they removed all the towels?! Carpet was soaked in the bedroom from a leaky air conditioning unit. Blood stains on the comforter. Will not stay there again.
Business response:
Thank you for being our guest and sharing your feedback. We strive to provide clean and comfortable facilities for all our guests, and I am so sorry we fell short of this during your stay. I have discussed your comments with my Housekeeping team to ensure all our rooms are cleaned and checked thoroughly before allocating to any guest. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Not what we expected Weve stayed at this chain before and this was by far the worst experience we ever had. One we were almost attacked by big dogs at the hotel. And we were told we had to take showers before 11 because we would be without water until the morning. When on vacation noone wants to have to worry about not having water.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Hotel needs help! I will have to say, the staff was as effective and friendly as they could be. However, it appears as if the entire hotel is severely understaffed which resulted in a very non-ideal stay for us. Upon check-in, we were "accidentally" sent to a room that hadn't been cleaned, keep in mind we checked in at 1:00AM, so there was plenty of time for cleaning. Also, when were switched to a different room, there was still evidence of leftover "maintenance" that was still in the room (mirror taken off wall, smoke dete... read more
Business response:
Garret, please accept my sincere apologies for our hotel not living up to your expectations. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the management team, and we will take the appropriate steps to prevent these issues from happening again. Thank you for your candid feedback as this helps us to improve the experience for future guests. Please consider giving us another chance to show you the outstanding service that we typically prov... read more
Not worth it Check in took a while because the employee walked away when I said I was there to check in & the other employee there was new & didn't do check ins. So I had to wait for them to call in someone else. The room was full of bugs. The first night there I killed 3 roaches that were on the AC unit & a spider on the pillow. Ants were all over the room the whole time I was there. They were on the night stands & in the bed. Most nights I slept on the sofa because of the bugs. The curtains did not close all the way which ... read more
Business response:
I apologize for the cleanliness issues you experienced while you were here. We are sorry for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Your comments have been shared with my pest control provider and housekeeping staff to take corrective actions immediately. We hope to have the opportunity to resolve your concern to your satisfaction on your next stay. Sincerely, General Manager
Very rude and Bad Customer service My husband is a Diabetic and wanted to use the restroom once we reached from Houston after the long journey... the front desk was very rude to him and said it was not their problem if he has diabetes ....moreover when we called to cancel the reservation we were told it cannot be done ....we looked around some other near by hotels but it was late like 11.30 pm ...we could not find any place to stay unfortunately we had no choice and had to stay here . The main door of the room was broken we ... read more
Business response:
Thank you for your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have and I am sorry for the service issues you encountered while being here. I have shared your concerns with my management team to ensure no future guest experiences the same. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Terrible Terrible, is supposed to be non-smoking but hallways reaked of smoke. Floors were dirty, sheets did not appear to have been washed. The last night there were bugs on the wall and in the sinks.
Business response:
Please accept our apologies for your unpleasant experience at our hotel. As the cleanliness of our hotel is a key priority, we are very sorry we fell short of expectations. Rest assured that your concerns have been shared with the team for immediate review and action. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, General Manager
By far one of the worst hotels I've stayed in.
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Breakfast and dirty environment Never see breakfast served like this way, frankly, this is simplest breakfast in the earth, in past years, I staysed hundreds of hotel, terrible experiences , will never book this brand hotel.
Business response:
Alex, thank you for choosing to stay at our hotel. We are sorry you were not happy with our grab-and-go breakfast. Your comments about it will be shared with our brand leaders to assist them when determining new selections for future implementation. We hope you will consider us the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.