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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nobody at the check in counter. Breakfast was almost non-existent. The transgender staff person grossed me out. Homeless people lingered on the grounds around the hotel. Lamps on either side of bed didn't work. Wear and tear and disrepair of facilities was obvious throughout.
Business response:
Dear JEROME, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
I check in and the key not working I went to her she’s so disrespect and yelling said I’m busy now I said this how you guys treat customers by yelling I’ll make sure to review your hotel
Business response:
Dear Ritha, Thank you for your recent stay and comments. We are sorry about the issues with the key and, more so, how our staff handled it. Please accept our apologies for the less-than-positive experience with our front desk associates. We have shared your concerns properly so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide every guest.Sincerely,Hotel Management
Very Dirty.
Business response:
Dear Guest, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to cleanliness very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel M... read more
Not a good place No parking for a large truck, no ice machine, the pool was closed. Not a very appealing area, trash, road constuction, and generally run down.
Business response:
Dear William, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with our respective associates to avoid such inconvenience in the future. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerel... read more
Sucio, Ofrece alberca y no tiene, hay personas viviendo ahí q se creen dueñas la cocina se moja cuando llueve. Solo un personal de los 3 q habían era una persona amable los demás súper repugnantes . No lo recomiendo mala administración
Business response:
Dear Sasha, Thank you for selecting our hotel and taking the time to write a review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Stay Away The place was dirty and wreaked of smoke, DOES NOT have a pool. Sheets and blankets were thin. Fixtures were in disrepair. Probably OK if you're transient or desperately poor. If you have any self-respect or standards, don't stay here you'll be sadly disappointed.
Business response:
Dear Matthew, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future oc... read more
DO NOT STAY HERE Do NOT EVER stay here. I stayed from 5/6/2023-5/26/2023. Every day I found caterpillars/centipedes crawling through my room. I thought it was me or my dog bringing them in for a while, so I never mentioned anything, which is on me. however, the biggest problem I have is the fact that when I left, I accidentally left a pair of $300 Ariat boots under the table and didn't realize it until the next day. When I called the front desk about it, they acted clueless but said they'd do an investigation to see what hap... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.