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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The man at the desk checked us in efficiently and was great. However, this is the worst hotel in the area, according to two police officers and an ems that showed up that evening. We were told police show up almost nightly at that location. The bathroom had some kind of splatter matter everywhere, and a dead roach stuck in the air vent. The kitchen area seemed clean, but there were crusty subsistences stuck to the walls. Also, let's not forget the name Lexi etched into the ceiling above the bed. We did not stay, we checked o... read more
Business response:
Dear Roger, Thank you for staying with us and sharing your review. While we are pleased that you loved our front desk associate's hospitable service, we apologize for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienc... read more
Awful.
Business response:
Dear Matt, Thank you for staying with us. We apologize for your disappointing experience as our guest and any issues you encountered. You deserved a comfortable and stress-free stay, and we did not meet your expectations. We hope you will allow us to provide you with the hospitality for which we are known on a future visit.Sincerely,Hotel Management
Hotel had a foul order we came hours away to check in early and the receptionist refused for us to check in. We went to a hotel down the street and had no problems but this hotel I wouldn't ever stay out didn't seem clean and very bad odor. Didn't stay there due to the receptionist being so rude.
Business response:
Dear Guest, Thank you for reviewing our hotel. We apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We have also noted your comments regarding the cleanliness and will share them appropriately. Thank you again; we wish you all the best for your travels.Sincerely,Hotel Management
The property had trash all around the building. It was suppsed to be a non smoking room and all night all we could smell was cigarette smoke. With my 2 year old son being allergic to cigarette smoke and has asthma...it was not a good fit for us. Thank goodness we brought his extra inhaler. The pictures on the website are very misleading. The property is very old and in the pictures it looks new and updated.
Business response:
Dear Antonio, Thank you for reviewing your stay with us. Please accept our apologies for failing to meet your expectations. What you have encountered is unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our housekeeping team to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. We hope you will allow us another opportunity to host you again and show you the o... read more
Convenient to where my Austin business was and relatively inexpensive, but noisy all night and hallway outisde my door remained covered in pet urine
Business response:
Dear Bruce, Thank you for choosing us for your visit to Austin. We are pleased that our location was convenient for you. However, we regret your disappointment with the outlined areas. We aim to provide an exceptional experience to each of our guests and will address this with the appropriate individuals for improvement. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
We were given another persons room which explains why our room key did not work. The concierge gave us his “master key” so we could get in/out of the room. The room door looked as if it had been broken into. When asked about it the concierge said he had reported the door and was waiting on it to be fixed. There were no towels available and when we asked for them we were told it would take 4-5 hrs. The hotel smelled like cigarettes and weed. The doors around the hotel were left propped opened by bricks. My family and I felt c... read more
Business response:
Dear Carrie, Thank you for choosing our hotel. Our goal is to provide a great experience for our guests with excellent service in a safe environment; therefore, we apologize that this was not your experience. We will address this adequately and hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
We had to wake up the staff to check us in. The rooms were filthy. There were pawprints of a dog on the sheets. The inside of the dishwasher was covered with mold. The cooking stove wasn't even plugged up. We were told that check-out was 11:00 and staff was banging on our door at 10:00 telling us to leave. We were already packing.
Business response:
Dear Gabe, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the housekeeping concerns in your room, and we regret the unsatisfactory service you received from our associates. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.