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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is clearly understaffed, everytime we went to the front desk no one was there and we had to wait several minutes before someone attended us. We had to cut our stay short. There were people in other rooms smoking despite this being a free smoke property. This caused the fire alarm to go off 3 times in the middle of the night. At this point we decided to leave and ask for a refund. We didn't get a full refund even though we barely stayed in the property. We payed 210 DLLs for our stay and we're refunded 99 DLLs. The ... read more
Business response:
Dear Karla, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in u... read more
Not happy The whole hotel is run down and dirty. It is not appealing to the eye and the room was filthy. Had a dirty sock on the ground in the bedroom but that was nothing compared to the run down interior. The website is VERY deceptive and you should be ashamed of yourself!!
Business response:
Dear Sylvia, Thank you for being our guest and taking the time to write a review. We are sorry for the condition of your guest room and any oversight on our part. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Furthermore, we agree that some areas within the hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appropriate individuals in our organization who are finalizing our futur... read more
This hotel is run down and not maintained. In our room, the carpet was badly stained, the couch was stained and disgusting, the hallways did not appear to have been vacuumed in days, and our sink was stopped up. Would not recommend.
Business response:
Dear Edith, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
dirty, roaches, & neglect. i showed up around 1045pm to check in (to the room i already paid for) to find that they had given away my room and the only available rooms were not quite clean. i was exhausted & said if they will finish cleaning the following day i will suck it up for one night. they never came to clean it nor did i see any employees for the remainder of my stay. after i showered german roaches began emerging from all the drains in the room. when i went to go complain instead of finding staff at the front desk i... read more
Business response:
Dear Sidney, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
My 2nd room was better rhan my first: noisy AC, covered smoke detectors, dirty sheets, last cleaned-when? Definitely not comfortable for a single woman to stay in… choose carefully if you decide to stay.
Business response:
Dear Deb, Thank you for taking the time to share your feedback. We appreciate your observations and concerns, and we have noted both. Our goal is to provide our guests with a home-like stay; we hope you will consider giving us another opportunity to host you again and provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
This place was horribly dirty and smelled of pot
Business response:
Dear Gilbert, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we look forward to welcoming you again for a much-improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,299 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.