Extended Stay America - Austin - Northwest - Research Park

Brenda 

on Expedia

2 years ago

It smelled very horrible even though staff was nice 

Michael 

on Expedia

2 years ago

Never got to check in I was told they didn’t have my reservation and I was charged for my room. I’m demanding a refund Expedia this place stinks. The staff was horrible to place was disgusting. I am blind, and I got no help at all from these people to even try to check in, I was told that they didn’t have a room for me and no reservation for me and I got church room anyway what the hell! Despite showing my Expedia confirmation!!! 

Brian 

on Expedia

2 years ago

People smoking by the entrances, smelly lobby…like an ashtray, and run down. Totally overpriced. I will never book a stay at Holiday Inn again. Very poor quality 

Russell 

on Expedia

2 years ago

I'm a pretty lenient person, but I felt it necessary to comment. There were more transient activities in this area. There was trash in the stairwells with socks and clothes, the doors at the exits were propped with rocks so people were going out to smoke or drink. There were a couple of cars with flat tires in the parking lot. Worst of all for me, my room smelled like dirty socks. The staff was assuming and the building was tired and torn. I had to ask for toilet paper as long as another guest. It was a quiet area with some ... read more

Montana 

on Expedia

2 years ago

Worst hotel I have seen in all of my years on this Earth. The entire place smells like feet and cigs. The fact that they say it’s a smoke free hotel is offensive to the chain smokers who have made the place their home for years. Outside of the filth and smell, shady guest seem to love just sitting in the hallway at odd hours of the night. To top it off on my last night the fire alarm went off twice at 2 am and 6 am and there was two visits by paramedics to the property. Fun times 

Timothy 

on Expedia

2 years ago

Place was dirty, all through the hotel. Room was not fully cleaned. Found trash and a bullet casing in couch. The power outlets did work. There was still trash in the fridge from last tenet. The bed had only sheets no blankets. The management stated they where out of blankets and handed me more sheets. The floors where sticky and trash although the hotel hallways to include the stairway 

Jeevendran 

on Expedia

2 years ago

Awful Terrible