Extended Stay America - Austin - Northwest - Research Park

Gina 

on Expedia

2 years ago

Won't stay here again Reception lady was nice and gave us an upgrade to a King room (we booked a queen) because she said she didn't like the rooms available for queens. I can't even imagine what they would have looked like! For the price, we expected a must more updated hotel. Not sure how old this hotel is, but it needs a major uplift! Looks on the outside and online pics can deceive, unfortunately. I would expect this if we only paid $50 but it was almost double that for 1 night. Won't stay here again. 

Anonymous 

on Expedia

2 years ago

Would not recommend bathroom tub and sink were clogged; the bathroom tub was not cleaned in years it seems (soap suds, hair etc.). The AC unit was leaking water, found bugs on the floor, to name a few. Also the front desk had no one - had to wait 15 minutes before someone came for check-in. 

Alberto 

on Expedia

2 years ago

It was the worst hotel I have ever stayed. We could only sleep for one night and had to leave as early as possible. Beds had bugs and there were cockroaches everywhere. Staff was rude and told us we didn't have to stay there... at 1:AM 

Anonymous 

on Expedia

2 years ago

Bad bad bad…. Dirty. sheets were Clean but everything else was dirty…bathroom, carpet. Over priced. 

Cathy 

on Expedia

2 years ago

I have never written a poor review for a hotel, but feel I must because of the overall filth of the place. I checked into the hotel around 11 p.m. When I entered my room, I noticed it smelled like a sweaty locker room. The stench was so overwhelming, I actually looked under the bed to see if something was dying in the room. And under it, I found an empty aluminum can, trash, and bunches of dirty towels - maybe even socks. I immediately walked downstairs to ask for another room. There was no one at the front desk. A sign said... read more

Edwin 

on Expedia

2 years ago

The room smelled very bad of smoke, one of the outlets didn’t have a cover on it. And the bathtub wasn’t clean nor did it have a stopper to be able to have a bath. Our allergies were out of wack the entire time we were there because of the smoke smell. 

Tarah 

on Expedia

2 years ago

Thus property is the worst and i would never waste over $100 on this place. Its dirty and nasty and crack heads everywhere.