This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My 2nd room was better rhan my first: noisy AC, covered smoke detectors, dirty sheets, last cleaned-when? Definitely not comfortable for a single woman to stay in… choose carefully if you decide to stay.
Business response:
Dear Deb, Thank you for taking the time to share your feedback. We appreciate your observations and concerns, and we have noted both. Our goal is to provide our guests with a home-like stay; we hope you will consider giving us another opportunity to host you again and provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
This place was horribly dirty and smelled of pot
Business response:
Dear Gilbert, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we look forward to welcoming you again for a much-improved experience.Sincerely,Hotel Management
It smelled very horrible even though staff was nice
Business response:
Dear Brenda, Thank you for choosing us and appreciating our staff's service. We work hard to provide a clean and comfortable environment; therefore, we apologize that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Never got to check in I was told they didn’t have my reservation and I was charged for my room. I’m demanding a refund Expedia this place stinks. The staff was horrible to place was disgusting. I am blind, and I got no help at all from these people to even try to check in, I was told that they didn’t have a room for me and no reservation for me and I got church room anyway what the hell! Despite showing my Expedia confirmation!!!
Business response:
Dear Michael, We are very sorry to hear about what you have experienced regarding your reservation, and we realize you must be frustrated. We also apologize for our staff being unable to assist you and extend help to check you in. Reservations made through a third-party booking site must be canceled by them. We recommend that you reach out to them directly for assistance. If you wish to discuss this further, please do not hesitate to reach out to us. We regret the inconvenience caused and hope this will not impact your visit... read more
People smoking by the entrances, smelly lobby…like an ashtray, and run down. Totally overpriced. I will never book a stay at Holiday Inn again. Very poor quality
Business response:
Dear Brian, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with smoking and will address this immediately. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can handle it appropriately. Thank you for staying with us, and we hope to welcome you again to our hotel. Sincerely,Hotel Management
I'm a pretty lenient person, but I felt it necessary to comment. There were more transient activities in this area. There was trash in the stairwells with socks and clothes, the doors at the exits were propped with rocks so people were going out to smoke or drink. There were a couple of cars with flat tires in the parking lot. Worst of all for me, my room smelled like dirty socks. The staff was assuming and the building was tired and torn. I had to ask for toilet paper as long as another guest. It was a quiet area with some ... read more
Business response:
Dear Russell, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.