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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I have seen in all of my years on this Earth. The entire place smells like feet and cigs. The fact that they say it’s a smoke free hotel is offensive to the chain smokers who have made the place their home for years. Outside of the filth and smell, shady guest seem to love just sitting in the hallway at odd hours of the night. To top it off on my last night the fire alarm went off twice at 2 am and 6 am and there was two visits by paramedics to the property. Fun times
Business response:
Dear Montana, Thank you for taking the time to post your feedback. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We will share this issue with our team to see how we could have handled this more efficiently and ensure we always provide clean, fresh-smelling accommodations for future guests. Moreover, we apologize for the security concerns you encountered and the inconvenience... read more
Place was dirty, all through the hotel. Room was not fully cleaned. Found trash and a bullet casing in couch. The power outlets did work. There was still trash in the fridge from last tenet. The bed had only sheets no blankets. The management stated they where out of blankets and handed me more sheets. The floors where sticky and trash although the hotel hallways to include the stairway
Business response:
Dear Timothy, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. The team is also instructed to double-check the room before allocating them to the guest. Thank you once more, and we hope to see you again. Sincerely,Hotel Management
Awful Terrible
Business response:
Dear Jeevendran, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management
Won't stay here again Reception lady was nice and gave us an upgrade to a King room (we booked a queen) because she said she didn't like the rooms available for queens. I can't even imagine what they would have looked like! For the price, we expected a must more updated hotel. Not sure how old this hotel is, but it needs a major uplift! Looks on the outside and online pics can deceive, unfortunately. I would expect this if we only paid $50 but it was almost double that for 1 night. Won't stay here again.
Business response:
Dear Gina, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Would not recommend bathroom tub and sink were clogged; the bathroom tub was not cleaned in years it seems (soap suds, hair etc.). The AC unit was leaking water, found bugs on the floor, to name a few. Also the front desk had no one - had to wait 15 minutes before someone came for check-in.
Business response:
Dear Guest, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the concerned team members so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sin... read more
It was the worst hotel I have ever stayed. We could only sleep for one night and had to leave as early as possible. Beds had bugs and there were cockroaches everywhere. Staff was rude and told us we didn't have to stay there... at 1:AM
Business response:
Dear Alberto, Thank you for being a guest at our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. Our pest control company is scheduled to treat the room and the property today. Please give us another chance to show you our hospitality soon. Sincerely,Hotel Management
Bad bad bad…. Dirty. sheets were Clean but everything else was dirty…bathroom, carpet. Over priced.
Business response:
Dear Guest, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a beautiful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.