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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have never written a poor review for a hotel, but feel I must because of the overall filth of the place. I checked into the hotel around 11 p.m. When I entered my room, I noticed it smelled like a sweaty locker room. The stench was so overwhelming, I actually looked under the bed to see if something was dying in the room. And under it, I found an empty aluminum can, trash, and bunches of dirty towels - maybe even socks. I immediately walked downstairs to ask for another room. There was no one at the front desk. A sign said... read more
Business response:
Dear Cathy, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
The room smelled very bad of smoke, one of the outlets didn’t have a cover on it. And the bathtub wasn’t clean nor did it have a stopper to be able to have a bath. Our allergies were out of wack the entire time we were there because of the smoke smell.
Business response:
Dear Edwin, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management
Thus property is the worst and i would never waste over $100 on this place. Its dirty and nasty and crack heads everywhere.
Business response:
Dear Tarah, thank you for choosing us. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your comments have been shared with our concerned team. We assure you we are working hard to improve. Please try us again soon; we are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management
The whole facility was VERY run down. Paint peeling, carpet coming up. Asked for a fork and got a plastic spoon. Ironing board but no iron.
Business response:
Dear Lynn, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously; please be assured we will address the concerns mentioned with the team. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Avoid this hotel The bed linens were clean and the bed was comfortable. AC worked well in the Texas heat. However, don't be deceived with the photos posted online, this hotel is NOT like the photos. Listed as a smoke free hotel, unfortunately the entire building smells like people have been smoking here since prohibition (not good if you have allergies) Stains on the carpets, dust. I never saw any cleaning staff. Honestly, I would have left and found another hotel, but it was already midnight when I arrived and I had driven ... read more
Business response:
Dear John, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Dirty is my concern
Business response:
Dear Bert, Thank you for sharing feedback about your recent stay. We know that a clean hotel sets the tone for a wonderful stay, and we work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.