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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and broken This hotel is in great disrepair and overall is unclean. The pool was chronically locked and unclean. The grab and go breakfast was a joke. Additionally, we had to change rooms x3 times because of broken fixtures, broken lights and uncleanliness. Do not rent a room at this site!!!
Business response:
Dear Dina, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to this area. Sincerely, Hotel Manage... read more
They did not find my booking and did not give me a room
Business response:
Dear Deepak, we are sorry for the issues you experienced with your booking and regret we could not accommodate you this time. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back. Sincerely, Hotel Management
This hotel was so disgusting and unsanitary that we had to leave and find a different place to stay. At first we asked to change rooms in the hopes that the first room maybe hadn't been cleaned yet, but the second room was just as bad, if not worse. I was terrified to touch anything or sit anywhere, and my shoes were sticking to the ground. There were crumbs on the ground, grime in the shower, sticky dripping substances on the couch and TV, random pushpins in the walls, globs of yellow liquid on the cabinets, broken furnitur... read more
Business response:
Dear Stephanie, on behalf of our entire team, please accept our apologies for not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and maintenance associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely Hotel Management
Do not book here! Do not book here! It is absolutley filthy. Trash on the floor and smells like cigarettes even though it is a smoke free hotel. Killed to roaches and carpets have stains all over them. I would have rather slept in the car with my kids.
Business response:
Dear Tanesha, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Horrrible ! Don’t go with the families Mostly ugliest and un hygienic hotel I ever been. Did nt even clean the trash from previous tenant and also cook top burner does not work, there is stove top and no appliances.
Business response:
Dear Naveen, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedb... read more
Not recommended ! To start off with there’s nobody at the lobby to receive you . We had to wait about 20 minutes with other 3-4 customers trying to check in since the lobby was unattended all the time . The hotel has a bad odor . There’s mold in the restroom.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
DO NOT BOOK The pictures and rating was completely false. It was awful and disgusting. I booked this place based on reviews and pictures. It was completely misleading and will not recommend.
Business response:
Melody, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.