Extended Stay America - Austin - Northwest - Research Park

Stephanie 

on Expedia

3 years ago

The room had not been cleaned before I check in! I got a non-smoking room that had cigarette butts on the floor. I requested clean linen and the night staff had to wash some because there were no clean ones! Roaches crawled out of the sofa bed and up the wall. I was only there for 4 hours and the manager charged me for a full night. 

Gabriel 

on Expedia

3 years ago

No one came out to check us in and they were not accepting checkins. Yhey did call us to inform us and they had a hand written sing tell us. 

Juan 

on Expedia

3 years ago

Dont, just dont stay here Its ridiculous. I stayed here a few nights. No room service offered for any of my days. Wifi wasn't working. Check in took about 20 minutes because no one was at the service desk. Actually no one was ever at the service desk. Management is terrible. 

Anonymous 

on Expedia

3 years ago

Room smelled like smoke even though it was a non smoking room. They had non dishes the fridge was dirty. Everything about that room was horrible 

Julianna 

on Expedia

3 years ago

Don't take your family here This is one of the worst hotels I've stayed in. The first thing we saw was this powdery stuff on the floor in the kitchen.There were no trash cans ANYWHERE, not in the room, not in the halls, not even outside. The electrical work was scary. Don't walk in the grass because nobody picks up their pets' waste plus THERE ARE NO TRASH CANS. 

Ronald 

on Expedia

3 years ago

Had to keep pushing buttons for front person to check in and check out. Waited 10 minutes to check in. Fold out couch bed was nasty. No sheets to put on it. Had to have my daughter sleep with us. Kitchenette sink dripped the entire time. Front elevator didn't work had to go to rear of building to use another. Won't be goings back. 

Chris 

on Expedia

3 years ago

We had no hotel room when we showed up at at 10pm atfer 6 hour drive and a confirmed reservation.