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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t bother coming over here Horrible! I had the reservation, got the confirmAtion. Drove 6 hours for our trip and was told the hotel was over booked and he gave our room away. No notifications, no communication and he was very rude. Young kid at the front desk who sat in the back and look like he rolled out of bed. The area itself was dirty with trash outside the entrance and the lighting was low. Will not be going back
Business response:
Heather, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Don’t stay Cheap hotel but do not stay here, spend the extra money and stay in a clean safe updated place!
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We value your observations and hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The room had not been cleaned before I check in! I got a non-smoking room that had cigarette butts on the floor. I requested clean linen and the night staff had to wash some because there were no clean ones! Roaches crawled out of the sofa bed and up the wall. I was only there for 4 hours and the manager charged me for a full night.
Business response:
Stephanie, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret not meeting all of your expectations. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
No one came out to check us in and they were not accepting checkins. Yhey did call us to inform us and they had a hand written sing tell us.
Business response:
Gabriel, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Dont, just dont stay here Its ridiculous. I stayed here a few nights. No room service offered for any of my days. Wifi wasn't working. Check in took about 20 minutes because no one was at the service desk. Actually no one was ever at the service desk. Management is terrible.
Business response:
Juan, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Room smelled like smoke even though it was a non smoking room. They had non dishes the fridge was dirty. Everything about that room was horrible
Business response:
Thank you for sharing your experience at our hotel. We are sorry for the inconvenience you experienced due to the concerns with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to de... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.