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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't take your family here This is one of the worst hotels I've stayed in. The first thing we saw was this powdery stuff on the floor in the kitchen.There were no trash cans ANYWHERE, not in the room, not in the halls, not even outside. The electrical work was scary. Don't walk in the grass because nobody picks up their pets' waste plus THERE ARE NO TRASH CANS.
Business response:
Julianna, thank you for evaluating your stay with us. We apologize for the disappointing experience you had with us and for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We appreciate your ad... read more
Had to keep pushing buttons for front person to check in and check out. Waited 10 minutes to check in. Fold out couch bed was nasty. No sheets to put on it. Had to have my daughter sleep with us. Kitchenette sink dripped the entire time. Front elevator didn't work had to go to rear of building to use another. Won't be goings back.
Business response:
Ronald, thank you for sharing your review and the details surrounding your stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. Meanwhi... read more
We had no hotel room when we showed up at at 10pm atfer 6 hour drive and a confirmed reservation.
Business response:
Chris, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The building, room, and grounds were all pretty run down and dirty
Business response:
Ashlee, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department to ensure that it does not happen again. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely, Hotel Management
Hotel policy was not smoking and no pets. I experienced both including dogs above me that ran around all night. Roaches in sink.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.