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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Covid friendly Not worth the money. Unsanitary. Very Covid friendly. Not recommended at all. There are cleaner hotels in a similar price range nearby.
Business response:
Muhammad, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Environment is dirt and weird odor. room supplies are short and missing.
Business response:
Jerry, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Filthy unmade room, no alternatives. Don’t stay! Went to check in to my room (after calling ahead since I was arriving into Austin late) and they couldn’t find my reservation and said they were full. She then had me call back 15 minutes later and had found my reservation. When I arrived it took a long time to check in and then when I got to the room it was filthy—had never been turned over from the prior guests. Piles of trash and dirty beds, and a foul odor. When I informed the front desk she was apologetic but had no other... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
there was men's semen on the toilet seat uncleaned, there were cockroaches in the room, curtains were stained and staff was rude
Business response:
Sarojini, thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry you did not experience the best of our staff. We will bring your concerns to the attention of our associates as we continuously strive to improve. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering exce... read more
First the night manager (knowing we had a reservation) insisted that there were no public restrooms and left me no choice but to go to the bathroom outside before I could check in because I couldn't wait. We had 3 in our room and he didn't give us sheets for the pullout sofa and only had towels for 2. The room was completely filthy with visible dirt on in the drawers and on the counters. There was a spit cup left under the sink in the bathroom, and what looked like urine in a gallon container under the kitchen sink. I can't ... read more
Business response:
Phil, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our team regarding the unpleasant experience you had during check-in and take steps to elevate our guests' experience. We hope you will consider giving ... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.