Extended Stay America - Austin - Northwest - Research Park

Thomas 

on Expedia

3 years ago

I arrived in the early afternoon to check in and the staff would not allow me to check in, even tho I had a reservation. I noticed at that time that the Parking Lot and Approach to the Lobby was dirty, with cigarette butts and garbage directly outside the front door, but did not look further into the building. When I returned at 10:30-11:00 pm, the doors were locked and staff told me that I was lucky that I arrived when I did because they were leaving soon. They did not ask me for any ID nor for Credit Card nor did I sign an... read more

Anyayantzi 

on Expedia

3 years ago

They don’t even keep That property clean everything is old and needs to be remodeled not to mention it’s in the getto 

Nicole 

on Expedia

3 years ago

Horrible I booked it through hotels.com and when we got there they had no room for us but charge my account. I still don’t have my money back. 

Niki 

on Expedia

3 years ago

This hotel has all signs of neglect. From stinky hallways to nasty rooms there is a long list of why Expedia should black list this hotel. The room had pet hair,broken shower curtain, smoke smell, the stove top was nasty. The entrance to the hotel was also very dirty. There is no upkeep at this property. It felt like I rented a room in the ghetto. I will post pictures. Stay away from this dump.