Extended Stay America - Austin - Northwest - Research Park

Matt 

on Expedia

4 years ago

I made the reservation on Expedia with no apparent problem. When I got to the hotel, they said there were no rooms available, and I had to go elsewhere. When I contacted Expedia about the problem, I was told that I could not get a refund. I then disputed the charge with Visa. I am very dissatisfied with this experience, and I would not ever use Expedia to book anything again unless I get a full refund plus additional compensation. This is totally unacceptable. 

Joseph 

on Expedia

4 years ago

Horrible Got to the hotel and no one was there to check me in. 

Anonymous 

on Expedia

4 years ago

I was shocked and scared the entire time. I wouldn’t recommend even my best enemy to stay there. The building is falling apart, water leaks everywhere, staff is so unprofessional to say the least. 

Arturo 

on Expedia

4 years ago

Worst hotel ever This place was one of the worst hotels I've stayed in. The room was dirty and damaged. There was no shower curtain or toilet paper. 

Christa 

on Expedia

4 years ago

Do Not Stay Here!!! The place was filthy!!! The tub leaked, the floor was leaking underneath the toliet. Really bad odor, there was roaches inside the room in the kitchen. Woke up covered in dog hair ane we did not have a dog inside the room. People were smoking walking down the hall in a smoke free facility!!! The mananger and the staff were nice and tried to help but even after the moved us rooms, the new room was still not clean! 

Karl 

on Expedia

4 years ago

We were evicted because room was not ready. We were given keys first to an occupied room, which caused the occupants some consternation (observed by security officer Harper). We then were given keys to a room that was not made up. They refused to make it up, but did supply linen while we were waiting in the lobby for 15 min. We went back to the room to find queen size for a king bed. When we pointed this out, the local manager had officer Harper evict us from the premises leaving us no place to stay after midnight. Hotels.co... read more