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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible I booked it through hotels.com and when we got there they had no room for us but charge my account. I still don’t have my money back.
Business response:
Nicole, thank you for bringing your concern to our attention through your feedback. We are truly sorry to know that we were unable to accommodate you this time and the inconvenience you had at the time of check-in. Comments like yours are not taken lightly, and we assure you to review this matter with the department involved. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing... read more
This hotel has all signs of neglect. From stinky hallways to nasty rooms there is a long list of why Expedia should black list this hotel. The room had pet hair,broken shower curtain, smoke smell, the stove top was nasty. The entrance to the hotel was also very dirty. There is no upkeep at this property. It felt like I rented a room in the ghetto. I will post pictures. Stay away from this dump.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Worst place we've ever stayed at. Staff was rude, the back and side door card scanners had been broken so you couldn't use them, there was no remote for the tv, they gave us one towel. There was something brown smeared all over the blow drier hand prints and smudges on the mirrors our bed looked as if someone had just been sleeping in it. Worst hotel experience I've ever had.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I made the reservation on Expedia with no apparent problem. When I got to the hotel, they said there were no rooms available, and I had to go elsewhere. When I contacted Expedia about the problem, I was told that I could not get a refund. I then disputed the charge with Visa. I am very dissatisfied with this experience, and I would not ever use Expedia to book anything again unless I get a full refund plus additional compensation. This is totally unacceptable.
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Horrible Got to the hotel and no one was there to check me in.
Business response:
Joseph, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management
I was shocked and scared the entire time. I wouldn’t recommend even my best enemy to stay there. The building is falling apart, water leaks everywhere, staff is so unprofessional to say the least.
Business response:
Thank you for your review. We are sorry for the maintenance problem you encountered and apologize you did not experience the best of our staff. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Worst hotel ever This place was one of the worst hotels I've stayed in. The room was dirty and damaged. There was no shower curtain or toilet paper.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.