Extended Stay America - Austin - Northwest - Research Park

jenn 

on Expedia

4 years ago

it was nice and homie back in 2017 but now its trash and the people that work there are a joke. blahhhh trash 

Anonymous 

on Expedia

4 years ago

Horrible dirty hotel The room had a moldy smell, the ac unit was very noisy and when it would come on, it caused the tv to go out, every time! The light over the sink area was out, I went to the front desk several times to ask ask them to get it fixed. The first time, my request was not even turned in. The second time, I was told a lot of those lights were going out, so they had no light bulbs to replace it. It was never fixed. The staff acted very annoyed at my request, like I was just being a nuisance. They have no concept... read more

Eric 

on Expedia

5 years ago

Roaches & Bed bugs 1st of all these people cared more about wearing a mask then cleaning the rooms, I walked into a dirty room with dirty pillows from whoever else was in there before me, I called desk they promised to come get them and never did, I stayed for a week , they never came to get the trash, all of a sudden I see a lot of roaches in the kitchen area and before I knew it I was itching & had bumps on me after sleeping in the bed obviously had bed bugs , horrible place to stay very disappointed & disgusting 

Rodolfo 

on Expedia

5 years ago

The smell was horrible 

Anonymous 

on Expedia

5 years ago

The property was not clean, room was filthy and many bugs were found! Would not stay here again. Only 1 TV remote for both TVs in the room and it did not have batteries or back cover!