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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible, no help, no coffee, staff is Horrible. Horrible Horrible Horrible. It is also dirty and everything is closed because of covid no breakfast, no coffee in the room, no conditioner or shampoo.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret your disappointment regarding some of our amenities not being available during your visit due to the current circumstances. In compliance with local legislation and current health authority guidance, we have reduced our services in our guests' and associates' best interests. This information is posted on our website, and we advise travelers to reach out to our hotel before their visit, as we are happy to inform them of what we currently offer. Than... read more
Business response:
Clarissa, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
it was nice and homie back in 2017 but now its trash and the people that work there are a joke. blahhhh trash
Business response:
Jenn, thank you for returning to our hotel. We are sorry for the difficulties you encountered and apologize you did not experience the best from some of our associates. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Horrible dirty hotel The room had a moldy smell, the ac unit was very noisy and when it would come on, it caused the tv to go out, every time! The light over the sink area was out, I went to the front desk several times to ask ask them to get it fixed. The first time, my request was not even turned in. The second time, I was told a lot of those lights were going out, so they had no light bulbs to replace it. It was never fixed. The staff acted very annoyed at my request, like I was just being a nuisance. They have no concept... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you had in your suite. Even more distressing is the fact that our staff was not responsive enough. Your feedback has been discussed with the appropriate team members to address the problems you outlined and to ensure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jesus, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Roaches & Bed bugs 1st of all these people cared more about wearing a mask then cleaning the rooms, I walked into a dirty room with dirty pillows from whoever else was in there before me, I called desk they promised to come get them and never did, I stayed for a week , they never came to get the trash, all of a sudden I see a lot of roaches in the kitchen area and before I knew it I was itching & had bumps on me after sleeping in the bed obviously had bed bugs , horrible place to stay very disappointed & disgusting
Business response:
Eric, we are disappointed to read your feedback and apologize for the condition of your room on your arrival. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. Due to the unprecedented events, we have modified our housekeeping processes and have provided choices for when and how we clean your room. We are sorry if this was not communicated with you at check-in. We regret the inconvenience caused... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.