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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The smell was horrible
Business response:
Rodolfo, thank you for being our guest. We are sorry for the unpleasant smell you experienced during your visit. Your feedback has been discussed with our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
The property was not clean, room was filthy and many bugs were found! Would not stay here again. Only 1 TV remote for both TVs in the room and it did not have batteries or back cover!
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered in your room and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to address the problem you outlined. We also wish we had the opportunity to resolve the difficulties you had with the television remote while you were here. We hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Business response:
Edward, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Trash in the hallways, chemically smell in room, broken furniture, inacessible or dangerous outlets. bed was comfortable (i like a harder mattress). unkempt outside - lots of dog poop uncleaned up. have stayed at extended stay's before, this one was definitely on the more run-down side of the chain. if you need a cheap room and are willing to accept these issues, then it's a deal...but you can find better.
Business response:
Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered and regret that compromised your stay. Your comments have been discussed with our housekeeping team to make sure we redouble our efforts towards providing our guests with the clean accommodations they deserve. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Business response:
Jess, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
i will not stay there again I was traveling for work, I do construction. When I arrived it took 10 mins for front desk to come to counter. There was trash in stairway. Room was nice, I didn’t use kitchenette. I had my trailer broken into. The hotel doesn’t have surveillance cameras.
Business response:
Andrew, thank you for being our guest. It is concerning for us to read the comments outlined. We take the safety and security of our guests and their property very seriously, so we regret letting you down. We are working closely with local authorities and our team to investigate and prevent future incidents of this nature. Your feedback, and also your patience is much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Business response:
Eureka, we apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.