This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jonathan, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Needs improvement Hotel was very dirty inside and out!!!
Business response:
David, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Only thing I liked was how the rooms was set up customer service was horrible has Roaches
Business response:
Jazzy, thank you for your valuable feedback. We are sorry for the cleanliness and service issues you encountered while you were here. We will share your feedback with the appropriate individuals to ensure a better outcome going forward. On a positive note, we are glad you liked our accommodations and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Lights in our living room didn’t work and was dirty. Front desk staff looked unhappy. Stairway smelled of trash every time we used it.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Staff was extremely rude. No one was ever around except when I was checking in and checking out. Staff proceeded to hide in the back and not do work which forced customers to use a phone. Wait time was even longer since he or she didn't answer right away. I received a non smoking room that smelt like smoke. The bathroom sink was broken. Hot water was not always readily available when showering. Rooms were not touched up daily. Breakfast was never restocked as it emptied. For example, coffee was never refilled. The experience... read more
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. We also apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels mo... read more
Charges hidden fees and deposits U never get back The woman at the front desk was rude and ignored me listen to her headphones and I was surprised by the $100 deposit. In fact, the woman said it will cost $100 and when I asked if I'm getting it back, she didn't answer. I got a smoking room that said no smoking on the door, and I double checked with the front des because of my deposit. A week later I call and ask when I get my deposit back and was promised soon. I called the next week and they claimed the towels were covered ... read more
Business response:
Jesse, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.