Extended Stay America - Austin - Northwest - Research Park

Anonymous 

on Expedia

5 years ago

Lights in our living room didn’t work and was dirty. Front desk staff looked unhappy. Stairway smelled of trash every time we used it. 

Anonymous 

on Expedia

5 years ago

Staff was extremely rude. No one was ever around except when I was checking in and checking out. Staff proceeded to hide in the back and not do work which forced customers to use a phone. Wait time was even longer since he or she didn't answer right away. I received a non smoking room that smelt like smoke. The bathroom sink was broken. Hot water was not always readily available when showering. Rooms were not touched up daily. Breakfast was never restocked as it emptied. For example, coffee was never refilled. The experience... read more

Jesse 

on Expedia

5 years ago

Charges hidden fees and deposits U never get back The woman at the front desk was rude and ignored me listen to her headphones and I was surprised by the $100 deposit. In fact, the woman said it will cost $100 and when I asked if I'm getting it back, she didn't answer. I got a smoking room that said no smoking on the door, and I double checked with the front des because of my deposit. A week later I call and ask when I get my deposit back and was promised soon. I called the next week and they claimed the towels were covered ... read more

Victoria 

on Expedia

5 years ago

Not safe People trying to break in 

Andy 

on Expedia

5 years ago

The staff was very helpful during the check-in process. 

Anonymous 

on Expedia

5 years ago

Cockroaches. Dear God! I have stayed here before. Never had issues with roaches till this visit. They were everywhere. The walls, the floor, the cabinets, inside the couch. We stayed in the car. It was gross