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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Don’t! Dirty, awful hotel
Business response:
Janelle, thank you for your review. We regret the unpleasant stay you had with us and are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management
Run First time to stay with this hotel. I felt like the staff was stressed out. The bathroom sink was plugged the whole time during 2 day stay. I was really wanting to take a bath. But the tub looked liked grout was just slapped in there. Three times I had to ask for bath towel. I was Only provided wash clothes and hand towels. Front desk gentleman Salavon (I believe that’s his name). Was kind enough to bring me some. Also floor by the air conditioner was really wet. Just overall poor management.
Business response:
Peggy, thank you for being our guest. We apologize for the issues you encountered in your room. It is also very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue. We have shared your comments with them to be more diligent going forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My stuff was stolen from my room, there were roaches, the first room they put me in had a shattered television and was filthy. The second one was better but i found a used sex toy in the kitchen cabinet. It was obvious that surfaces werent wiped and to top it all off my car was vandalized in the parking lot.The place is full of shady people coming and going and the halls were filled with debriam
Business response:
Billy, thank you for taking the time to show us your concerns. Your feedback, and also your patience in these matters, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Not good Jusy wasnt good at all.
Room was dirty some shoes and trash on the floor telephone didnt wirk no hot water.
Business response:
Erica, thank you for posting a review of your stay with us. We apologize for the cleanliness issues you encountered at your accommodations. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a s... read more
Staff had an attitude problem The service for the kitchen supplies was rude and uncompliance. Had to wait hours for a coffe pot. The rest of the things i ordereed never got a call for. I had to get all things by myself from desk. Coffe pot was broke and i had to wait until 10 am the next day to get a new one. The staff was rude when i asked for anything. The third i was there. The room was not swept or mopped. Took them until 530 to clran floor and wS rude the entire time they were cleaning. With all the virus and things goi... read more
Business response:
John, thank you for being our guest. It was disheartening to know your stay was not a pleasant one, and we apologize for the behavior and unprofessionalism showcased by our associates. Your comments matter a lot, and we assure you they will be discussed with all of our staff members to make sure we improve our service level. Please consider giving us another opportunity to improve your impression of us. Sincerely, Hotel Management
It’s a ran down motel. The room was dirty and disgusting. For the price not worth it!
Business response:
Jennifer, thank you for being our guest. We are sorry for your disappointment with the overall condition of our property. We will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We also apologize for the cleanliness issues you encountered in your room. We will be sure to share your concerns with our housekeeping team to be more diligent with their efforts moving forward. We hope you will give us a chance to redeem ourse... read more
Business response:
Shanna, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.