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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not safe People trying to break in
Business response:
Victoria, thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests. Our Security team is reliable and well trained, and we assure you we are investigating this issue. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We are very sorry this occurred during your visit, and we hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The staff was very helpful during the check-in process.
Business response:
Andy, although your rating does not reflect your review, we are pleased to know you enjoyed our friendly check-in service. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Cockroaches. Dear God! I have stayed here before. Never had issues with roaches till this visit. They were everywhere. The walls, the floor, the cabinets, inside the couch. We stayed in the car. It was gross
Business response:
Thank you for your feedback and for choosing to stay at our hotel once again. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
El peor hotel que me he hospedado La Habitación súper sucia, el sofá cama tenía una toalla mojada y las sábanas manchadas, llame a servicio de habitación y nos dejaron solo sábanas no acomodaron la cama, la habitación olía a húmedo, la ducha del agua de la bañera estaba despegada de la pared, el lava año sucio y manchado de algo rojo. El desayuno es un desastre, es el peor hotel que nos hemos hospedado
Business response:
Thank you for choosing our hotel. We apologize for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. It is also very unusual for our Front Desk staff to be unresponsive to the needs of a guest when made aware of an issue. We will share your comments with our front desk team to be more diligent going forward. Your comments regarding our breakfast is shared with the appropriate individuals in an effort to de... read more
Awful stay I paid my fee for the hotel on hotels.com. I arrive at the property to check in and the hotel rep night clerk try to charge me an additional $50 because she said the payment was not paid to you guys. I had to pay extra money to my Lyft Driver until I was able to get through to hotels.com representative. The hotel had cockroaches I feel like the night clerk was trying to get extra money out of me I had to wait an additional 35 to 45 minutes to get all this settled it was cold I would like some help
Business response:
Thank you for the feedback. We are sorry for the wait time issue and for the unsatisfactory service you experienced from our front desk staff. We will share your concern with the appropriate individuals to ensure this does not repeat going forward. Also, regarding the roaches, we have our pest control company scheduled to treat the property soon. We understand your frustration and regret the inconvenience caused. We hope you will return so we can make it up to you. Sincerely, Hotel Management
DO NOT BOOK HERE Worst hotel ever. Ride rude staff.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.