Extended Stay America - Austin - Northwest - Research Park

Anonymous 

on Expedia

5 years ago

This is an actual residence where people actually rent as apartments. The continental breakfast amounts to coffee, granola bars, and muffins. They had no blankets for the foldout bed. Sheets were washed and dumped in a large laundry basket for you to get. No available cleaning svc for clean towels or room tidiness. Was never anyone at front desk and if there was they left at 11 and didnt show till 8 next morning. No dishes, silverware, cups or any cooking items in rooms. Never staying there again. Horribke experience. 

Anonymous 

on Expedia

5 years ago

This property was very sketchy! I will never stay there with my family again. There were people hanging out in the parking lot, hallways, stairwells, and doorways all night long. There was even a woman in her underwear just sitting in the hallway with a man for over 2 hours. The staff seemed to just stay in the office behind the check in desk. 

JP 

on Expedia

5 years ago

The smell when I first walked in was like a dirty wet dog. The rest of the hotel smells of various cooking smells, which makes sense since each room has a kitchen so I guess I should have expected it but it was kind of overwhelming. My room appeared clean although I did kill one baby cockroach in the bathroom, and again the room had a very odd smell. There were bits and pieces of crumbled styrofoam in the hallway, along with a 3 inch screw and several metal brackets just lying there. I was supposed to stay 3 nights but I che... read more

Wendy 

on Expedia

5 years ago

No coffee downstairs, breakfast was a joke, hardly anything was available. Room was ok, TV was from the 1970’s. 

Anonymous 

on Expedia

5 years ago

Bugs galore in this property. Basically long-term residents don't clean up after themselves and cockroaches just reproduce like crazy. I found a tick in my bedsheets. Under the kitchen sink was a ton of dead bugs. 

Albert 

on Expedia

6 years ago

Horrible experience Rooms AC was not cooling and they never went to fix it. Entire hotel smelled like smoke. Staff was not friendly at all. Would never stay here again. 

Anonymous 

on Expedia

6 years ago

Not so good experience, front desk always has a “we are busy servicing other guests” and not one to attend customers! Room was not clean