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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The unique thing about the property was my room was infested with cockroaches and Drug syringe needles. If there is an option to upload the Images I would have. Thanks
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This is an actual residence where people actually rent as apartments. The continental breakfast amounts to coffee, granola bars, and muffins. They had no blankets for the foldout bed. Sheets were washed and dumped in a large laundry basket for you to get. No available cleaning svc for clean towels or room tidiness. Was never anyone at front desk and if there was they left at 11 and didnt show till 8 next morning. No dishes, silverware, cups or any cooking items in rooms. Never staying there again. Horribke experience.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
This property was very sketchy! I will never stay there with my family again. There were people hanging out in the parking lot, hallways, stairwells, and doorways all night long. There was even a woman in her underwear just sitting in the hallway with a man for over 2 hours. The staff seemed to just stay in the office behind the check in desk.
Business response:
Thank you for staying with us and reviewing your experience. We apologize for the difficulties you had during your stay and the inconveniences you had due to our other guests. The safety and security of our guests and their property are of utmost importance to us, and we work closely with the local police station to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
The smell when I first walked in was like a dirty wet dog. The rest of the hotel smells of various cooking smells, which makes sense since each room has a kitchen so I guess I should have expected it but it was kind of overwhelming. My room appeared clean although I did kill one baby cockroach in the bathroom, and again the room had a very odd smell. There were bits and pieces of crumbled styrofoam in the hallway, along with a 3 inch screw and several metal brackets just lying there. I was supposed to stay 3 nights but I che... read more
Business response:
Thank you for choosing to stay at our hotel. We apologize for the cleanliness issues and the uncommon smell you experienced while you were here. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We are also sorry for the insects in your room. We follow the most rigorous industry standards when it comes to the pest control of our hotel, so th... read more
No coffee downstairs, breakfast was a joke, hardly anything was available. Room was ok, TV was from the 1970’s.
Business response:
Wendy, thank you for staying at our hotel. We are sorry your stay was not a pleasant one and regret not meeting your expectations with our grab-and-go breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, your feedback will be shared with our front desk team to take care of the refillings of breakfast. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Bugs galore in this property. Basically long-term residents don't clean up after themselves and cockroaches just reproduce like crazy. I found a tick in my bedsheets. Under the kitchen sink was a ton of dead bugs.
Business response:
Thank you for the feedback regarding your stay at our hotel. We are sorry for the insects you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.