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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioner didn’t work in addition to a horrible odor.
Business response:
Thank you for your review of your recent stay. We are sorry for the odor issues you encountered and the issues you had with the air conditioner. Your feedback will be shared with the housekeeping and maintenance teams for review and action. We value your comments and hope to see you again soon. Sincerely, Hotel Management
No ac My ac was not working and it was 100 degrees outside
Business response:
Miriam, thank you for taking time to evaluate our hotel. Please accept our apologies for the issues with the air conditioner and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise and will share your feedback will the team for review and action. We hope to have another opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Nothing...........................................
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Filthy!! At check in . Given a room that was filthy told staff. Given a second room filthy worst then the first room not checked by hosekeeping. Incompetent . frustrated given a third room only to find things not working properly tv shower lights. Id like to hear back from manager.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered in your rooms. We have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We would like to regain your trust and hope you will give us that opportunity in th... read more
Worst hotel expiernce ever.
Business response:
Philip, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
The staff was njce but the hotel has a roach infestation. I have a kid so i wont be staying there again.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.