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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Clear of this Extended Stay Location The parking area had a lot of litter, even a empty 12 pack of beer, even a used paper plate by the front entrance. As soon as I walked into the lobby, I could smell a musty odor. The room had a damp odor as well. Furniture and the bed in my room was old and beat up and looked like it was 30 years old. The TV did not work, it had so much static, I could not watch. The bathroom towel shelf apparently had been moved and there were still chunks of wall missing. Worst of all lots of cockr... read more
Business response:
Thank you for taking the time to post feedback regarding your stay. We obviously failed to provide our customary attention to detail in preparing your room before your arrival, and we sincerely apologize for the oversight. Please know we are committed to providing the highest level of service and quality for every guest, and we hope we have the future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
I won't stay there again The room was very dirty. The bath tub was filthy. I found a large whisky bottle in the closet that the made had missed. I won't stay there again.
Business response:
Gary, thank you for taking the time to evaluate your visit. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity to provide you wi... read more
Never stay here again The hotel is filthy and we were harrassed by another resident while outside. There were dog pee by the elevators and in the hallway and cigarette butts everywhere outside. The halls smell like cigarettes. I did not feel safe to be outside the room because of the people who lived there.
Business response:
Thank you for feedback of your recent stay. We were very disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely,... read more
Find another place to stay. When I arrived they couldn’t find both of my reservations and that I had to contact hotels.com to find the problem. Also their were bugs in both rooms. For the on the go breakfast their were no utensils or cups or bowls. One of our rooms their was a dog in the next room that barked most of the time.
Business response:
Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We can absolutely do better, so we hope that you will give us the opportunity in ... read more
I will NEVER stay here again. On the day of my arrival I had to wait almost 20 minutes before someone decided to come to the counter. Our room was not ready we had to wait an hour. We were told we would get a call when our room was ready. Never received the call. When we came back we had to wait another 20 minutes for someone to help us. The hotel was dirty. The elevator had sticky stuff all on the floors. The hall way leading to our room was filthy. It had a bad smell and stains on the floor. Room 210 is in bad condition. O... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The front desk lady, she was black, I forgot her name but she was great!! When her manager was SLACKING she helped me and my boyfriend out. Our shower didn’t work and nobody wanted to help except her!
Business response:
Thank you for sharing the details of your stay. We offer our most sincere apologies for the inconvenience you had due to the poor service you experienced from our associates. Your feedback will help us remind our team to improve their service levels going ahead. We hope the diligent efforts made by one of our front desk team members will help you in choosing us again. Please consider returning back for a better experience. Sincerely, Hotel Management
never again This is not a great place to stay: lousy service, bugs in room, no breakfast as advertised. In fact, I can't think of anything good about this place. Avoid.
Business response:
Roger, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Don’t stay her It was was the worst experience
Business response:
Gordon, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.