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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible. Didn't even give us the right room. We couldn't get ahold of the hotel to let them know we would be late, had to call Hotels.com just to have them put down on our reservation that we would be getting there late. Front desk was nowhere in sight, except for a sign on a phone that said "push 0 for service" because they were hiding in the room behind the counter. Paid for a King Size bed and couch for 2 nights, was given a wheelchair accessible room, w/ a springy queen and a shower that was on the side of the stall? It... read more
Business response:
Jessica, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We are taking appropriate steps to ensure future guests do not encounter the same issues. Once more, we apologize and hope you will visit us again in the future so that we can try our best to accommodate you in the room of your choice. Sincerely, Hotel Management
Just terrible This hotel was absolutely lousy. Though the room did not smell of smoke, the hallways did. The front desk service was poor. The shower faucet was running - not dripping - literally a steady flow. Room had many many stains - I'm hoping the red ones were wine. And a 10:55am, the front desk clerk went room to room banging on doors telling everyone to get out (her words were actually just yelling that checkout was at 11). I've stayed at hundreds and hundreds of hotels and no such thing has ever happened - even at l... read more
Business response:
Kristopher, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Awful! Find another hotel This hotel was filthy. I was given a room that had not even been cleaned from the last guest and had to ask for another room. The second room was also disgusting. I went to Walmart and bought my own towel, blanket, pillow and some shower shoes. The toilet ran all night and the bathroom sink faucet dripped into the clogged sink - drip, drip, drip. The halls, elevators and grounds are unkept and dirty. If it had not of been so late when I arrived I would have asked for my money back and left. Not norm... read more
Business response:
Shawna, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Man... read more
The room wasn’t ready. The only clean room they had at the time was a Queen bed. so 2 had to sleep on the floor. they didn’t even have any extra sheets or pillows to use on the floor.
Business response:
We apologize we failed to provide you with the room of your choice upon arrival and the inconvenience this caused to you. We have discussed your feedback with concerned teams to ensure this does not happen again. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Cleanliness Nice place needs to be cleaned
Business response:
Lexo, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
upon arriving at the hotel - there was no one at the front desk in the lobby. After waiting 10 min, I used the phone on the desk and dialed the hotel operator - the phone rang without being answered - for 20 min. I finally called the reservations desk to report the issue, when the front desk clerk came out of the backroom behind the front desk. She apologized and told me she was helping a customer on the phone in the back room. Upon arriving to my room, the smell of cooking food in the hallway was nauseating. While my room a... read more
Business response:
Dear Guest, thank you for sharing your feedback with us. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We regret falling short of your expectations. We also take your safety very seriously and we are so sorry for the issue you observed in our parking lot. We have addressed this with our security team and we are confident the necessary improvements to make our hotel a safe and comfortable environment h... read more
Booked a month in advance through Expedia. Arrived and hotel did not have a room for us. Was charged full price for the room we booked, although we had to find another room at full expense, on our room. I do not recommend the property or Expedia for that matter. I will be leaving poor reviews for both anywhere possible.
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.