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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm a retired profession pilot who's been in thousands of hotels, both domestic and international. This was perhaps the worst experience of my life. The check in girl was OK but the rest was downhill. I had two rooms for myself, my daughter, her husband and the five collective children. The queen size bed was so cheap, when I sat on the end of it, the front came off the ground and I only way 170 lbs. The bedspread was made of some synthetic and was so cheap and lite, it slid off onto the filthy old carpet. The pullout bed in... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nasty, dirty
Business response:
Brenda, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down with regard to our cleanliness. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we will work with my staff to ensure that this was an isolated issue. I hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
The room was filty -breakfast was horrible . Dirty water in the sink & toilet. Hotels .com take this hotel of your list.
Business response:
Leticia, thank you for reviewing our hotel. We are sorry for the cleanliness issues you had in your room and regret the inconvenience it caused. Our hotel is committed to ensuring cleanliness to all of our guests, and have immediately brought this to the attention of our housekeeping for review and action. Also, your comments about our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will give us a chance to redeem ourse... read more
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Horrible experience! Hotel tried to double charge us at check in and run our card again even though we paid online through website. The room was very run down, bathroom was in need of repairs, tub was filthy, lock on door was broken, bugs crawling around in bathroom. Very disgusting!
Business response:
Misty, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Terrible, terrible place to stay. They lied about the amenities: no "on the go breakfast" available at all. Channel 29 on the TV is supposed to be the cartoon network for the kids, but it had sound but no picture. No remote control. The pool was full of leaves and closed, the main reason we went there. Office chair had cobwebs on the back and white stains on the black seat bottom. The pull out sofa was full of brown stains. Room 207 has a red splatter stain on the wall next to the bed (blood????) Holes in the lampshades. Whi... read more
Business response:
John, we sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Man... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.