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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as I expected very loud to the highway and you can hear all the traffic
Business response:
Thank you for reviewing your stay. We are sorry for the noise issue you encountered and regret your stay was not a pleasant one. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. Sincerely, Hotel Management
We were late getting in to town. So they canceled our whole stay. So i was just out $150.00. They just kept telling me there was nothing they could do..
Business response:
Dear Kewlkissy, thank you for taking the time to share your concerns with your review. We are so sorry for the disappointing arrival experience with your reservations. We are also sorry this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
Smells like urine. Room was old and filthy. It looks
Business response:
Thank you for feedback of your recent stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. ... read more
Terrible Dirty room, poor service Embrassed I used this hotel for business
Business response:
Chris, thank you for posting a review of your stay. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us that opportunity in the future. ... read more
There were no towels or shampoo in my room. Just one bar of soap for the sink. In fact, the hotel was out of shampoo for my whole visit and could not provide any on request. There was some sort of bug infestation. I killed at least 5 - 7 beetles in my room each day.
Business response:
Danny, thank you for being our guest. We also apologize for the inconvenience you experienced due to the shortage of in-room amenities. Please know we are reviewing this situation with our staff to ensure these items are always well stocked. We have also asked our pest control provider to service your room immediately. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Very very bad experience Rooms are not clean. We have to change 3 rooms in single night
Business response:
Mallikharjuna, thank you for your review. We apologize we were not able to provide you with a clean and hassle-free visit. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking remedial steps to ensure such incidents does not happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
최악의 호텔 최악의 호텔
Business response:
Seung, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
The bed was stiff, the pillows were terrible. I booked a double room and got a single. The included breakfast was nothing but oatmeal and stale granola bars. The paint inside the microwave was peeling and it was rusty underneath. The shower curtain was so short it didn't even reach the bath tub and every time we showed the floor got soaking wet. The pull out couch came with no sheets, no pillows and black streaks all over the mattress
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The property is very old and hasn't been updated in a long time. The shower didn't work well and there was mold in it. The towels were very thin. The staff was consumed with her cell phone and her personal problems. I would not recommend this hotel.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.