Extended Stay America - Austin - Northwest - Research Park

Mike 

on Expedia

7 years ago

Big Time Disappointment.. Understaffed as well.. and Perez at the front desk as absolutely amazing with trying to accommodate. 

Nicole 

on Expedia

7 years ago

Don't do it if you don't have to! The room itself was nice, but the bedding was dirty. The bathroom door looked like it had been kicked in. The sofa bed mattress was just nasty. I wouldn't even let me daughter sleep on it. Someone scratched the crap out of my car and they don't have outside surveillance, so nothing could be done. It is not somewhere I will be staying again. 

Anonymous 

on Expedia

7 years ago

The absolutely worst hotel that I have ever booked. Me and my family came in before midnight to check in and they said that they have given our room away. We drove all night excited to finally lay down in bed after a long drive to find out our room was given to another and on top of that, they considered us as a no show and was charged. 

Ana 

on Expedia

7 years ago

Horrible place outdated. It smelled bad. 

Anonymous 

on Expedia

7 years ago

This place was awful. Dirty rooms, dust on everything, bugs dirt in bathroom, trash from previous guests left behind. Stained walls, amenities listed on website are LIES. Peeling paint and tiles in the bathroom. Neglectful and disinterested staff. Burn holes in blankets and carpet, hallways smelled and debris in hallway not cleaned. Phone in the room wasnt even connected, no phone jack. 

Alfred 

on Expedia

7 years ago

There are too many things to write down that are negative but here are a few when I arrived for late check in, no one was at the front desk to check me in. Second there was two rooms that had been broken into that was visible for the guest to see. The room had several maintenance issues that needed attention like doors that didn’t close properl, stained carpet and caulking missing on counter tops. 

Mike 

on Expedia

7 years ago

Awful, the hotel smells, the cover on the very top has holes and stains, most hotel rooms look damage, from the outside. Some look like a Crowbar was used to enter and doors look outdated, rooms are outdated, dishwasher is disgusting, the bathroom smells, oh and there’s bugs, people live there with pets, on top of smelly facility. All floors smell. The tub omg is extremely outdated, and nasty. This hotel is awful! No breakfast served, pool is dirty, people hang outside the hotel all day and night, smokers smoke at the pool, ... read more

Elizabeth 

on Expedia

7 years ago

Don't Do It!!! Avoid at all costs! This place is absolutely horrible. Absolutely no professionalism among employees, room was nasty, and strange business practices will prevent me or anyone else I can possibly reach from staying at another Extended Stay based on this one experience. Ran down to the front to get some towels to take a shower but they had suddenly "run out". Not a clean towel in the entire hotel! And then, late one evening some strange man knocked loudly on my door while I was changing clothes and when I cracke... read more

Heather 

on Expedia

7 years ago

Nope I feel I need a partial refund for this one. During check in we find out that free breakfast wasn’t going to happen and hasn’t happened in weeks due to “not receiving shipment”. Walking up to our room there was a plate of food in the stairwell that looked like it had been dropped. That same spilled food stayed there all evening, night, and was still there when we left the next day. Our room was smoke-free but had a stale smell as if someone had been smoking in there previously. I had to scrub the toilet seat before use ... read more