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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lobby, hallways, breakfast room, elevator is all extremely dirty old and outdated. Please invest in new flooring or more dedicated staff to keep the property clean. I was given 4 cards to my room none of which worked. Getting into my room was very difficult and frustrating
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
The hotel was dirty and front desk person was rude. We were put in an occupied room first, then a room with paint in the Charlie’s. No Tv in the bedroom, no cable and fire alarm hanging off the wall. The residents were obviously mostly workers from the hotel. Walking up the corridor smelled of trash and fish. The floor we were assingned to smelled of cigarettes, the floor was dirty. My husband and I were unable to stay at the hotel. It was disgusting.
Business response:
Gray, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Bad experience The pillows where horrible I had a headache next day because of that, also the light in the restroom didn’t work and the water drip in the bathroom was really annoying
Business response:
Nancy, we are very sorry for the issues you encountered during your stay with us and regret the inconvenience it caused. We value our guests and their recommendations, and we will share your comment with the respective team to replace all pillows with more comfortable ones. We appreciate your patronage and want to make sure that you have no complaints on your next visit. We look forward to having you stay with us again soon. Sincerely, Hotel Management
Nasty place and unhelpful workers. There is not enough staff in this place. One worker was doing everything and she was very unhappy about all this. The rooms are as nasty as the halls.
Business response:
We appreciate you sharing your concerns. Our top priority is excellent service, and we are sorry for a lack of responsiveness to your needs. Thank you for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. Sincerely, Hotel Management
The room was filthy, the staff wasn't very nice and was never at the front desk. Will definitely NOT be back
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
The people tried to put us in an already occupied room and then when they put us in another room they tried to put someone in our room.
Business response:
April, please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
No tissue, no kitchen utensils, front desk attendant always absent and no mat in front of entrance while raining outside.. I almost slipped.
Business response:
Please accept our sincerest apologies for the issues you experienced during your stay and regret the inconvenience it caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, our in-room amenities such as bath amenities and toiletries are kept at the front desk and are complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, H... read more
Never again No towels, no pillows, no trash can, no front desk help after complaining, no sheets, when checking in the MANAGER kept telling me I didn't pay even after giving confirmation number. By 130am I finally called other extended stay to check out. It was ridiculous. I will be filing proper complaints.
Business response:
Laura, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.