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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lisa, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The staff was rude from the moment we checked in. The grounds of the hotel were dirty with broken glass in several areas of the parking lot. Hallways were filthy with trash everywhere. There were no extra linens. No sheets for the pull out sofa. We attempted to do the "free" breakfast. It was muffins, water and coffee. The dining area was also dirty so I didnt even feel comfortable eating there. We were supposed to stay 2 nights but left after the first. My kids and i did not feel comfortable there. We explained to the staff... read more
Business response:
Julian, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managem... read more
Needs to be condemned This place should be condemned. We had to wait almost 20 minutes to check in. While waiting, we saw how I kept the facility was. Items that need to be stored away were all over the front desk. Several residents came to the front desk to report a request that had went undone. Trash all over the place. Loud barking was heard from inside a guest room.
Business response:
Vanessa, thank you for your feedback. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the concerned department to prevent such situations from happening again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Bad representation of hotel brand poorly managed and dirty rooms, broken appliances, painted bath tubs chipping.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Big Time Disappointment.. Understaffed as well.. and Perez at the front desk as absolutely amazing with trying to accommodate.
Don't do it if you don't have to! The room itself was nice, but the bedding was dirty. The bathroom door looked like it had been kicked in. The sofa bed mattress was just nasty. I wouldn't even let me daughter sleep on it. Someone scratched the crap out of my car and they don't have outside surveillance, so nothing could be done. It is not somewhere I will be staying again.
Business response:
Nicole, thank you for your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that we have shared your concerns with the appropriate teams, and we’re taking immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The absolutely worst hotel that I have ever booked. Me and my family came in before midnight to check in and they said that they have given our room away. We drove all night excited to finally lay down in bed after a long drive to find out our room was given to another and on top of that, they considered us as a no show and was charged.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Horrible place outdated. It smelled bad.
Business response:
Thank you for reviewing our hotel. We’re sorry our hotel did not meet all your expectations. Please be assured that we have staff scheduled daily to perform routine maintenance throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. We will absolutely be more diligent in our efforts. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This place was awful. Dirty rooms, dust on everything, bugs dirt in bathroom, trash from previous guests left behind. Stained walls, amenities listed on website are LIES. Peeling paint and tiles in the bathroom. Neglectful and disinterested staff. Burn holes in blankets and carpet, hallways smelled and debris in hallway not cleaned. Phone in the room wasnt even connected, no phone jack.
Business response:
A well-maintained hotel sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback has been discussed with the appropriate team in an effort to enhance our service levels and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.