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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are too many things to write down that are negative but here are a few when I arrived for late check in, no one was at the front desk to check me in. Second there was two rooms that had been broken into that was visible for the guest to see. The room had several maintenance issues that needed attention like doors that didn’t close properl, stained carpet and caulking missing on counter tops.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Awful, the hotel smells, the cover on the very top has holes and stains, most hotel rooms look damage, from the outside. Some look like a Crowbar was used to enter and doors look outdated, rooms are outdated, dishwasher is disgusting, the bathroom smells, oh and there’s bugs, people live there with pets, on top of smelly facility. All floors smell. The tub omg is extremely outdated, and nasty. This hotel is awful! No breakfast served, pool is dirty, people hang outside the hotel all day and night, smokers smoke at the pool, ... read more
Business response:
Mike, It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Don't Do It!!! Avoid at all costs! This place is absolutely horrible. Absolutely no professionalism among employees, room was nasty, and strange business practices will prevent me or anyone else I can possibly reach from staying at another Extended Stay based on this one experience. Ran down to the front to get some towels to take a shower but they had suddenly "run out". Not a clean towel in the entire hotel! And then, late one evening some strange man knocked loudly on my door while I was changing clothes and when I cracke... read more
Business response:
Elizabeth, we were so disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Nope I feel I need a partial refund for this one. During check in we find out that free breakfast wasn’t going to happen and hasn’t happened in weeks due to “not receiving shipment”. Walking up to our room there was a plate of food in the stairwell that looked like it had been dropped. That same spilled food stayed there all evening, night, and was still there when we left the next day. Our room was smoke-free but had a stale smell as if someone had been smoking in there previously. I had to scrub the toilet seat before use ... read more
Business response:
Heather, thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Absolute horrible hotel. Anything you can think about horrible this hotel has it. If there is any minus rating. This hotel would have get the highest. Do not even think to book this hotel. Your money will be waste and you will be in endless sufferings.
Business response:
Thank you for taking time out of your day to share feedback. We know traveling is not always easy, and we are sorry we failed to make you as comfortable as possible. Your comments were shared with our team in an effort to prevent such mistakes going forward. We are truly sorry and hope you will consider staying with us again so we can extend the level of hospitality we are typically known for providing. Sincerely, Hotel Management
Disappointing run-down hotel The hotel was dirty and rundown . Holes in walls, bad paint, smelled, had to ask for toilet paper at front desk, no bags for dirty laundry and the continental breakfast was granola bars! REALLY?? Very disappointing!!
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. We have shared you concern have been shared with the housekeeping team so that they will be diligent in their efforts. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Do not stay here. Worst hotel ever, smell horrible, everything is so dirty.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
You get what you pay for Price was very reasonable but I guess you get what you pay for. There was a dead roach on the floor. I know it’s an extended stay but there was a very strong stitch in the room we had to use a room spray we purchased. The area we entered through on the side that gave access to the stairs reaked of urine. No linens were left for the sofa bed. We didn’t get any new linens after the first night we had to go to the front desk.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
1st room didn’t have drapes in the living area. Drapery rod was on top of air conditioner. We were moved to another room. Found two wet wash cloths hanging in shower, even though we had clean linens in bathroom. Hand towel had something like kool aid type stain. Turned down the bed and the bottom fitted sheet had a blood stain on it. Called down to the desk to get clean sheets. We were told he would bring one right up. Waited till 10:30pm and decided to just remove bottom sheet and put flat sheet on bed and use comforter to ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.