Extended Stay America - Austin - Northwest - Research Park

Euri 

on Expedia

7 years ago

Para empezar al abrir el piso estaba pegajoso, la alfombra estaba toda manchada y el sofá estaba todo sucio. Al pedir cambio de habitación me dijeron que no tenían disponibles, de ese mismo tipo que había reservado y cuando pedí platos limpios me dijeron que no tenían disponibles 

Denise 

on Expedia

7 years ago

Bad times in Austin There were maintenance issues that were never addressed, and there was no manager to talk to, the “grab and go” breakfast was a joke. The last day there was nothing at all. 

Anonymous 

on Expedia

7 years ago

Bad Hotel...Avoid it! This is a bad hotel. The hotel was dirty and smelly. There is no security, meaning that any person can come in to the hotel/pool area. There was a really sketchy/suspicious guy that came to the pool area and wanted to speak to my son and come to find out he was living outside the hotel but came to use the facility for everything else. This was just the worst experience I have had on a hotel. Do not stay here! 

Emilie 

on Expedia

7 years ago

Pure nightmare Though the staff is pleasing,the managment does no job.the hotel is filthy,nasty. I would never recommend anybody to come here. 

Gyuin 

on Expedia

7 years ago

관리할 인원이 절대 부족한 숙소 익스텐디드 스테이 아메리카 오스틴-노스웨스트 리서치파크의 기초적인 자산(시설 등)은 비슷한 동급의 숙소에 비하여 떨어지지 않으나, 관리인력이 너무 부족하여 전혀 되지 않고 있다고 느길 수 있다. 숙소는 넓고 여러가지 가구들의 모습이 있으나 그 가구들을 이용할 도구(주방기기 등)가 전혀 갖추어 지지 않아 그림의 떡이었고, 그나마 오래 전부터 가동이 안되는 상태로 방치된 모습이 역력했다. 싱크룸에 전기가 들어오지 않아 하룻 저녁에 두차례나 프런트에 이야기 했으나 전혀 반응이 없었다. 벌래에 물려서 피부가 부풀기도 했지만, 치약으로 해결하라는 제스츄어를 받았다. 그 넓은 건물에 숙소에 관련된 인원 이라곤 프런트 직원 한 사람 밖에 없었으니 기대를 할 수 도 없었다. 

Anonymous 

on Expedia

7 years ago

good location poor maintenance Rented two rooms for one night. Picked hotel because usual hotel I stayed at wasn't available and this hotel had right location. Our bathroom was missing wood piece of the cabinet and the cover off exhaust fan. We did not have hot water for a shower. The second room never could get the A/C to cool. Room temp stayed 78 or higher. Someone had an unattended dog in room which barked whenever people passed . And one poor young woman was the entire staff from our check in at 3:00 pm Friday afternoon ... read more

Mark 

on Expedia

7 years ago

Smokey Room smelled like cigarette smoke. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!