Extended Stay America - Austin - Northwest - Research Park

Anonymous 

on Expedia

7 years ago

Needs improvement Needs improvement on friendly check-in and cleanliness 

Anonymous 

on Expedia

7 years ago

I love staying there until they stopped serving the quick breakfast. We were told they would have granola bars like usual and the last 3 times we stayed a few days there nothing. Couldn't get towels and then got accused for smoking and it wasn't even us it was the neighbors so never again will I go to that location again! 

Carol Z 

on Expedia

7 years ago

Hotel in need of a complete refurbishment. I regret this negative report, however I have never stayed at an Extended Stay property that was in such bad repair. Check-in went smoothly even though the desk agent appeared to have no back-up. I felt badly for her when I went down to get our dishes & she had a line of angry & disgruntled customers. The halls, room, carpet & counters were in disrepair, stained & dirty. The furniture was torn & or broken. One of the accordion doors inside the room was missing. The coffee maker was ... read more

Anonymous 

on Expedia

7 years ago

Will never stayed there We booked the room and had to cancel the same night we arrived the facilities were footy. Cigarette tips on the beds. Sheets with holes, garbage in the back of the building, bad smell, etc. 

Anonymous 

on Expedia

7 years ago

Super run down, light switch in my bathroom had to be turned on just right to get it to work, otherwise it would flicker and/or just turn off after a minute 

Anonymous 

on Expedia

7 years ago

Dirty. 

Anonymous 

on Expedia

7 years ago

Terrible The room was almost unlivable - it had an unbearable stench, electric sockets did not work, toilet and sink had stains .... There was no breakfast even though that was what was mentioned on Expedia at the time of booking......