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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We actually left about ten minutes after checking in. On the way to our room there were literally piles of garbage that wreaked. Inside the unlocked room were large red carpet stains that were unsettling. We went to the front desk to request a different room and everyone had left. No one would answer the phone either. We went to a different hotel.
Business response:
Lance, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
My luggage was taken and my room changed. The hosted did not registered my checking property
Business response:
Thank you for your review. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
Stephanie, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Para empezar al abrir el piso estaba pegajoso, la alfombra estaba toda manchada y el sofá estaba todo sucio. Al pedir cambio de habitación me dijeron que no tenían disponibles, de ese mismo tipo que había reservado y cuando pedí platos limpios me dijeron que no tenían disponibles
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with the Housekeeping and Front Deskteams in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
Brent, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Bad times in Austin There were maintenance issues that were never addressed, and there was no manager to talk to, the “grab and go” breakfast was a joke. The last day there was nothing at all.
Business response:
Denise, thank you for choosing us. Please accept our apologies for the maintenance issues you encountered while you were here. We had shared your observations with our team and they are working to identify and fix the problems. We’re also sorry for failing to meet your expectations regarding our grab-and-go breakfast. Please be assured that we will share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you reconsider and give us an opportunity to ... read more
Bad Hotel...Avoid it! This is a bad hotel. The hotel was dirty and smelly. There is no security, meaning that any person can come in to the hotel/pool area. There was a really sketchy/suspicious guy that came to the pool area and wanted to speak to my son and come to find out he was living outside the hotel but came to use the facility for everything else. This was just the worst experience I have had on a hotel. Do not stay here!
Business response:
Thank you for staying with us. We are sorry you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained front desk staff has all information for your convenience and can provide to our guests. Plus, we can offer help with transportation and directions to various places of interest. We hope you will stay with us again for a more relaxing experience. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.