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Extended Stay America - Austin - Northwest - Research Park
- Hotels
- Austin, TX
About this business
Location details
12424 Research Blvd., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pure nightmare Though the staff is pleasing,the managment does no job.the hotel is filthy,nasty. I would never recommend anybody to come here.
Business response:
Emilie, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
관리할 인원이 절대 부족한 숙소 익스텐디드 스테이 아메리카 오스틴-노스웨스트 리서치파크의 기초적인 자산(시설 등)은 비슷한 동급의 숙소에 비하여 떨어지지 않으나, 관리인력이 너무 부족하여 전혀 되지 않고 있다고 느길 수 있다. 숙소는 넓고 여러가지 가구들의 모습이 있으나 그 가구들을 이용할 도구(주방기기 등)가 전혀 갖추어 지지 않아 그림의 떡이었고, 그나마 오래 전부터 가동이 안되는 상태로 방치된 모습이 역력했다. 싱크룸에 전기가 들어오지 않아 하룻 저녁에 두차례나 프런트에 이야기 했으나 전혀 반응이 없었다. 벌래에 물려서 피부가 부풀기도 했지만, 치약으로 해결하라는 제스츄어를 받았다. 그 넓은 건물에 숙소에 관련된 인원 이라곤 프런트 직원 한 사람 밖에 없었으니 기대를 할 수 도 없었다.
Business response:
Gyuin, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback regarding the cleanliness and the lighting is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Manag... read more
good location poor maintenance Rented two rooms for one night. Picked hotel because usual hotel I stayed at wasn't available and this hotel had right location. Our bathroom was missing wood piece of the cabinet and the cover off exhaust fan. We did not have hot water for a shower. The second room never could get the A/C to cool. Room temp stayed 78 or higher. Someone had an unattended dog in room which barked whenever people passed . And one poor young woman was the entire staff from our check in at 3:00 pm Friday afternoon ... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Smokey Room smelled like cigarette smoke. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Mark, we apologize for the smoke smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Needs improvement Needs improvement on friendly check-in and cleanliness
Business response:
Thank you for being our guest. It is never our intention to disappoint our guest, but we apologize for falling short of your expectations for a perfect stay. Your comments for the poor service from our front office service and the cleanliness issue has prompted us to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I love staying there until they stopped serving the quick breakfast. We were told they would have granola bars like usual and the last 3 times we stayed a few days there nothing. Couldn't get towels and then got accused for smoking and it wasn't even us it was the neighbors so never again will I go to that location again!
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
Hotel in need of a complete refurbishment. I regret this negative report, however I have never stayed at an Extended Stay property that was in such bad repair. Check-in went smoothly even though the desk agent appeared to have no back-up. I felt badly for her when I went down to get our dishes & she had a line of angry & disgruntled customers. The halls, room, carpet & counters were in disrepair, stained & dirty. The furniture was torn & or broken. One of the accordion doors inside the room was missing. The coffee maker was ... read more
Business response:
Carol, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest - Research Park
How is Extended Stay America - Austin - Northwest - Research Park rated?
Extended Stay America - Austin - Northwest - Research Park has a 2.7 star rating with 2,303 reviews.
When is Extended Stay America - Austin - Northwest - Research Park open?
Extended Stay America - Austin - Northwest - Research Park is open now. It will close tomorrow at 12:00 a.m.